Workers' Compensation Senior Claims Representative

The Hartford; Sacramento (CA); Remote; USD 64,000 - 96,000; Full time

Job summary

The Hartford is seeking a Sr. Representative Clms CA to investigate and settle workers’ compensation claims. This 100% remote role is for candidates residing in California, with a start date of January 19, 2027.

The base pay ranges from $64,000 to $96,000 annually and may include incentives. Strong customer service focus and regulatory compliance are essential. Qualified applicants have at least 2 years in workers’ compensation, CA Self Insured license preferred, and a track record of accurate,

Qualifications

• Minimum of 2+ years of experience in workers' compensation claim handling.
• CA Self Insured license strongly preferred.
• Strong interpersonal and communication skills.
• Ability to deliver excellent customer service and manage multiple priorities.
• HS Diploma required; Bachelor’s degree preferred.

Responsibilities

• Manage workers’ compensation claims with timely investigations and financial accuracy.
• Provide benefit oversight and file disposition in line with statutory guidelines.
• Leverage networks of doctors, nurses, attorneys, and regulators to support claim resolution.
• Deliver exceptional customer service and build productive client relationships.
• Analyze data to inform critical claim decisions and compute benefit rates.

Skills

Interpersonal skills

Customer service

Written and verbal communication

Time management

Education

HS Diploma

Bachelor’s degree preferred

Job description

Sr Representative Clms CA - CH08AN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Sr. Claim Representative is accountable for planning, recommending, and executing the investigation of workers’ compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the representatives will work within established procedures in adherence to statutory, regulatory and ethical requirements.

Work Arrangement: This position is 100% remote and open only to candidates who reside in the state of California.Start Date: January 19, 2027Hours: Monday - Friday, core business hoursTraining: 5 weeks

Responsibilities

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
• Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers
• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
• Leverage contemporary technology to achieve accurate and efficient claim outcomes
• Consistently demonstrate professional diplomacy during all interactions with customers
• Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement
• Embrace a culture of continuous improvement

Qualifications

• Minimum of 2+ years of experience in workers' compensation claim handling required
• Certification exams and adjusting licenses as required by state. CA Self Insured License strongly preferred.
• Outstanding interpersonal skills
• Strong focus delivering outstanding customer service
• Demonstrated strong written and verbal communication skills
• Demonstrated consistent high level of performance and achievement over career span
• Excellent time management skills with the ability to manage competing priorities
• HS Diploma required, Bachelor’s Degree is preferred

Additional Details

• This position is 100% remote and open only to candidates who reside in the state of California.

Compensation

CompensationThe listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:$64,000 - $96,000

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