Workers Compensation Claims Supervisor - DC, MD, VA

Gallagher; Washington (District of Columbia); Remote; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Inclusive, collaborative culture

Job summary

Gallagher Bassett is seeking a senior claims supervisor for a fully remote role serving DC/VA/MD markets. Lead a Workers' Compensation claims team, drive best practices, and hire/train adjusters to maintain high quality service.

Candidates will have 10+ years of claims experience, a high school diploma, and active licenses across handling states. Competitive benefits and growth opportunities are offered.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 10 years related claims experience.
• Licensed and/or certified in all states where claims are handled.
• Knowledge of team member functions and processes.

Responsibilities

• Supervise a Workers' Compensation claims team across varying caseloads to deliver quality service.
• Promote Best Practices and ensure claims handling aligns with GB standards.
• Drive talent by hiring and training adjusters to foster performance.
• Define goals, motivate performance, and manage workloads for efficiency.
• Utilize Gallagher technology to enhance team effectiveness and service quality.
• Communicate with clients, carriers, and brokers professionally and proactively.
• Identify coaching opportunities and develop team members for progress.

Skills

Leadership

Claims management

Regulatory compliance

Team coaching

Education

Bachelor's degree

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:Claims Background:

Workers compensation lost-time claims with 1 - 3 years of claims leadershipJurisdictions:

DC, VA, MDLocation:

This role is eligible for fully remote work

How you'll make an impact

Supervise: Lead and encourage a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.

Promote Best Practices: Guide claims team to handle claims in accordance with GB’s Best Practices.

Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.

Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.

Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.

Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.

Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

About You

REQUIRED QUALIFICATIONS:High School DiplomaMinimum of 10 years related claims experienceAppropriately licensed and/or certified in all states in which claims are being handledKnowledge of all team member related functionsDESIRED:Bachelor's Degree1 - 3 years of supervisory experience#LI-KQ1#LI-remote#WorkersComp

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.Competitive compensationComprehensive benefits programs designed to support your well-beingCareer development opportunities and ongoing learningA collaborative, people-first culture with accessible leadershipThe opportunity to do meaningful work with global reach and local impactAt Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)