Workers Compensation Claims Supervisor - DC, MD, VA

Gallagher; Oregon; Híbrido; Confidential; Jornada completa

Descripción de la vacante

Gallagher is seeking an experienced Workers' Compensation claims supervisor. This role offers fully remote work with headquarters-style support to guide a claims team across diverse jurisdictions.

You will lead a team handling complex cases, ensure adherence to Best Practices, and drive hiring and training initiatives while focusing on performance improvement and client satisfaction.

Formación

• High School Diploma or equivalent.
• Minimum of 10 years related claims experience.
• Licensed and/or certified in all states where claims are handled.
• Bachelor's Degree preferred.
• 1–3 years of supervisory experience preferred.

Responsabilidades

• Lead and encourage a Workers' Compensation claims team handling diverse caseloads and complexities.
• Guide claims team to adhere to Best Practices.
• Oversee hiring and training of adjusters; foster performance and continual improvement.
• Define team goals and manage workload for efficiency.
• Utilize Gallagher's technology to enhance team efficiency and service quality.
• Maintain professional, proactive communication with clients, carriers, and brokers.
• Identify coaching opportunities and develop team members for advancement.

Conocimientos

Claims leadership

Team supervision

Quality service

Client communication

Educación

High School Diploma

Bachelor's Degree (desirable)

Descripción del empleo

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:Claims Background:

Workers compensation lost-time claims with 1 - 3 years of claims leadershipJurisdictions:

DC, VA, MDLocation:

This role is eligible for fully remote work

How you'll make an impact

Supervise: Lead and encourage a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.

Promote Best Practices: Guide claims team to handle claims in accordance with GB’s Best Practices.

Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.

Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.

Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.

Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.

Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

About You

REQUIRED QUALIFICATIONS:High School DiplomaMinimum of 10 years related claims experienceAppropriately licensed and/or certified in all states in which claims are being handledKnowledge of all team member related functionsDESIRED:Bachelor's Degree1 - 3 years of supervisory experience#LI-KQ1#LI-remote#WorkersComp

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.Competitive compensationComprehensive benefits programs designed to support your well-beingCareer development opportunities and ongoing learningA collaborative, people-first culture with accessible leadershipThe opportunity to do meaningful work with global reach and local impactAt Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)