Workers Compensation Claims Representative, East

CNA Insurance; Melville (NY); On-site; USD 47,000 - 78,000; Full time

Job summary

CNA Insurance in Melville, NY seeks an individual contributor to manage commercial claims with low to moderate complexity. You will investigate, verify coverage, and maintain documentation while delivering timely updates to insureds and business partners.

Under supervision, you will exercise judgement to determine liability, reserve needs, and settlements within authority, collaborating with experts and internal teams to achieve quality outcomes and compliant service.

Qualifications

• High school Diploma required. Associates or Bachelor's Degree preferred.
• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
• Prior claim handling, or business experience in the insurance industry and/or customer service is preferred.

Responsibilities

• Manage an inventory of low to moderate complexity commercial claims by following company protocols to verify policy coverage, gather necessary information, maintain documentation and authorize disbursements within authority limit.
• Interact professionally with insureds, claimants and business partners, providing timely updates and responding to inquiries for information.
• Verify coverage and establish reserves by reviewing policy language and estimating claim valuation.
• Investigate to determine liability and gather pertinent information with experts where needed.
• Collaborate with internal and external resources to facilitate best claim outcomes.
• Authorize disbursements within authority, negotiate settlements and escalate to manager when appropriate.
• Identify subrogation/salvage opportunities or potential fraud, and refer for further investigation.
• Aim for high-quality files by following guidelines, meeting cycle targets, and documenting actions.

Skills

Verbal and written communication

Empathy

Collaborative relationships

Independent judgement

Analytical mindset

Time management

Organizational skills

Microsoft Office

Education

High school Diploma

Associate or Bachelor's Degree preferred

Tools

Microsoft Office Suite

Business software

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

This individual contributor position works under direct supervision, and within defined authority limits, to manage commercial claims with low to moderate complexity and exposures for a specific line of business. Responsibilities include investigating and resolving claims according to company protocols, quality and customer service standards. Position requires regular communication with customers and insureds and may be dedicated to specific accounts(s).

JOB DESCRIPTION

Essential Duties & Responsibilities

• Manages an inventory of low to moderate complexity and exposure commercial claims by following company protocols to verify policy coverage, gather necessary information, maintain appropriate file documentation and authorize disbursements within authority limit.
• Contributes to customer satisfaction by interacting professionally and effectively with insureds, claimants and business partners, achieving quality and cycle time standards, providing regular, timely updates and responding promptly to inquiries and requests for information.
• Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language, estimating potential claim valuation, and following company's claim handling protocols.
• Exercises judgement to determine liability and compensability by conducting investigations to gather pertinent information, taking recorded statements from insureds, witnesses and working with experts to verify the facts of the claim.
• Works with appropriate internal and external partners, suppliers and experts by identifying and effectively collaborating with necessary resources to facilitate best claim outcomes.
• Authorizes and ensures claim disbursements within authority limit by determining liability and compensability of the claim, negotiating settlements and escalating to manager as appropriate.
• Developing ability to manage expenses by timely and accurately resolving claims, selecting and actively overseeing appropriate resources, and delivering high quality service.
• Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Claim, Recovery or SIU resources for further investigation.
• Achieves quality standards on every file by following all company guidelines, achieving quality and cycle time targets, ensuring proper documentation and issuing appropriate claim disbursements.
• Maintains compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business.

May perform additional duties as assigned.

Reporting Relationship

Typically Manager or above

Skills, Knowledge & Abilities

• Developing basic knowledge of the commercial insurance industry, products and claim practices.
• Good verbal and written communication skills with the ability to demonstrate empathy while providing exceptional customer service.
• Ability to develop collaborative business relationships with both internal and external work partners.
• Able to exercise independent judgement, solve basic problems and make sound business decisions.
• Analytical mindset with critical thinking skills.
• Strong work ethic, with demonstrated time management and organizational skills.
• Ability to manage multiple priorities in a fast-paced, collaborative environment at high levels of productivity.
• Knowledge of Microsoft Office Suite and ability to learn business-related software.
• Adaptable to a changing environment
• Ability to value diverse opinions and ideas

Education & Experience

• High school Diploma required. Associates or Bachelor's Degree preferred.
• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
• Prior claim handling, or business experience in the insurance industry and/or customer service is preferred.

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $47,000 to $78,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail]