Workers' Compensation Analyst (Part-Time)

City of Ontario; Ontario (CA); On-site; USD 34,000 - 55,000; Part time

Job summary

The City of Ontario's Human Resources/Risk Management Agency is seeking a part-time Workers' Compensation Analyst to support risk management, claims administration and safety programs.

The ideal candidate will have strong analytical skills, initiative and communication abilities to assist departments with workers' compensation and related activities, while contributing to the City’s mission and customer service goals.

Qualifications

• Strong analytical skills for evaluating risk and optimizing processes.
• Ability to manage multiple tasks in a fast-paced, high-pressure environment.
• Demonstrated teamwork and willingness to take on varied responsibilities.
• Excellent written and verbal communication with a client-service orientation.

Responsibilities

• Review and analyze workers' compensation claims and program procedures to identify improvements.
• Assist with claims administration, WCAB and CP/Release processes, and reporting.
• Coordinate and deliver training and information on risk management and safety practices.
• Communicate return-to-work accommodations and work restrictions with departments and supervisors.
• Monitor claim trends and provide data-driven recommendations to management.

Skills

Analytical thinking

Initiative & prioritization

Teamwork & collaboration

Communication & customer service

Problem solving & judgment

Job description

Workers' Compensation Analyst (Part-Time)

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. This recruitment may close at any time without notice.

The Human Resources / Risk Management (HRRM) Agency is seeking self-driven, motivated and talented Workers' Compensation professional passionate about growing in a professional environment and playing an active role as a contributor to the rapid growth and development of the City, while playing a key role in assisting the City to establish its goal in becoming the Premier Community of the Inland Empire.

Our team seeks to work with enthusiastic individuals who will provide unique perspectives to finding innovative solutions to enhance the City's Workers' Compensation Program. The Workers' Compensation Analyst position provides Human Resources/Risk Management professionals with the opportunity to engage in analytically challenging assignments and special projects in support of the City's goal to be the employer of choice. Workers’ Compensation Analysts are responsible for providing strategic guidance and support to departments in one or more assigned functional areas of safety, workers' compensation, subrogation and Risk Management.

The Ideal Candidate

• Outstanding analytical skills with the drive to continuously assess and improve the efficiency and effectiveness of services provided.
• The innate ability to take initiative and prioritize multiple conflicting demands in a high‑pressure environment.
• Demonstrate support for team efforts by readily accepting a variety of tasks, responsibilities, training opportunities and going the \"extra mile.\"
• Exceptional communication and interpersonal skills with a customer service orientation.
• Be resourceful, adaptable and able to anticipate, exhibiting problem solving skills leading to sound judgment and quality decisions.

Additionally, the successful candidate will embody the qualities of a \"Five Tool Player\"- Leader, Thinker, Communicator, Operator and Public Servant - and the principles of the City's Customer Service Philosophy – Empathy, Respect, and Problem Solving.

Part-time/Temporary positions are scheduled to work no more than 29 hours per week and are not eligible to participate in the City's health insurance or retirement plans. This current part-time role will provide coverage during normal business hours for the Human Resources / Risk Management office which are Mon. - Thurs. 7:30am to 5:30pm & Fri. 8am to 5pm. However, hours may vary outside of normal business hours due to support/attendance of city events/training.

The following procedures will apply:

• The Eligibility List will consist of both internal and external applicants who meet the qualifications and successfully complete any required selection processes.
• The hiring department has the discretion to consider internal applicants on the Eligibility List prior to considering external candidates on the Eligibility List.
• The City of Ontario reserves the right, if necessary, to accept only the first one hundred (100) applications from applicants that meet the qualification guidelines below.
• Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City will be invited to participate further in the selection process.

THE HUMAN RESOURCES/RISK MANAGEMENT AGENCY

The Human Resources/Risk Management Agency is a team of dedicated, talented professionals eager to contribute to and support the on‑going growth and evolution of the City of Ontario’s workforce and community.

Service Teams - Risk Management - Benefits and Class & Compensation - Administration

• Agency Mission: Build a world class team by connecting people to purpose.
• Vision: To be the premier employer in the Inland Empire while providing proactive service to our community and workforce.
• Core Values: Accountability; Collaboration; Empathy; Equity, Diversity & Inclusion (\"EDI\"); Integrity and Resiliency.
• Expectations: Agility, Continuous Learning, Innovation & Creativity, Leadership,Meaningful Communication, Teamwork, Service Excellence and Quality Results.
• Strategic Plan: Build a reputation for the City of Ontario as the Employer of Choice in the Inland Empire through excellence in employee engagement, recruitment and retention. Modernize Human Resources / Risk Management policies, processes and systems for operational effectiveness, future flexibility and enhanced user experience.

The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full‑time and part‑time employment and volunteer opportunities. Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community. The City provides a full range of services to the community including, but not limited to: Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Public Works and the Ontario Municipal Utilities Company. The City’s team is staffed with approximately 1,517 full‑time equivalent diverse and talented employees who work to support a common goal of providing excellent service to the community.

The City’s vision for the future is very exciting, and we foresee tremendous growth within the years to come. We welcome you to view the City of Ontario’s 2026 State of the City video by clicking on the link below as well as the other links to learn more about the City: State of the City The Ontario Plan Smart Ontario Downtown Ontario

The essential functions typically performed by the Workers' Compensation Analyst include the following:

• Performs a wide variety of professional level responsibilities for any combination of assigned human resources / risk management programs and services.
• Meets with agency and departmental representatives to review risk management needs and concerns; discusses workers compensation claims or program
• Assists in reviewing workers’ compensation claims and claims administration procedures, identifying areas for improvement, and implementing recommendations to promote accuracy, consistency, and efficiency in claims processing.
• Reviews employee injury and/or illness reports, medical treatment reports, police reports, attorney recommendations, physician reports, and stipulated Workers Compensation Appeals Board (WCAB) and Compromise and Release (C&R) awards in order to determine appropriate action.
• Communicates with supervisors/management regarding return‑to‑work accommodations for injured employees, work status, and work restrictions.
• Researches case law and labor code relevant to workers compensation claims to prepare and provide metrics, claims analysis and recommendations to reach claim resolution.
• Coordinates Citywide training programs with consultants and/or in‑house instructors; conducts training of city staff on human resources / risk management related topics; tracks training programs and activities.
• Performs professional‑level support and analysis in coordinating and performing functions of the City’s Risk Management programs including but not limited to workers’ compensation, claims management, certificate of insurance review, insurance and risk assessment, loss prevention, safety programs, department of transportation (DOT), employer pull notice (EPN) program, and related work as necessary.
• Researches and assesses claims related to the City's third‑party administrator including tracking and recommending alternative solutions to claims.
• Provides daily monitoring of workers' compensation claims, including interaction with claimants the City’s Third‑Party Administrator.
• Conducts periodic Interactive Process Meetings (IP's) with employees to monitor their progress and their ability to return to work.
• Administers disability retirement documents for processing to be submitted for further review and approval from CalPERS.
• Monitors workers' compensation claims for trends and potential workplace safety practices and reports all findings to management.
• Reports incidents to Cal/OSHA as required by law.
• Performs related duties as assigned.

Education

Bachelor's degree from an accredited college or university in Human Resources Management, Risk Management, Organizational Development, Public Administration, Business Administration, or a related field.

Experience

Three years of professional or technical experience in human resources, employee benefits, risk management, or a closely related field.

Desirable

• One year of claims administration experience as a Third-Party Administrator (TPA) or as an insurance carrier adjuster.
• Desired certifications include the following: California Self Insurance Administrator Certification (SIP), and Workers’ Compensation Claims Administration Certificate (WCCA).
• Knowledge of California 4850 benefits including experience working with municipalities.