Workers Comp Lost Time Adjuster - Florida

Hanover Insurance Company; Orlando (FL); Remote; USD 55,000 - 75,000; Full time

Job summary

Join Hanover Insurance Company as a Lost Time Workers Compensation Adjuster, where you'll lead the investigation and resolution of claims across various jurisdictions. This full-time remote role requires experience in Florida WC claims and a commitment to high-quality customer service, providing you opportunities for professional growth in the dynamic insurance sector.

Benefits

Medical, dental, vision, life, and disability insurance

401K with a company match

PTO

Cultural Awareness Day

Qualifications

• Prior experience adjusting Florida WC claims.
• Must maintain appropriate state adjuster licenses.
• Typically 3+ years professional experience.

Responsibilities

• Investigate, analyze, evaluate and negotiate claims.
• Manage all aspects of claims including hearings.
• Work with multiple jurisdictions and use discretion.

Skills

Negotiation

Analytical Skills

Time Management

Verbal Communication

Written Communication

Tools

Microsoft Office 365

Job description

Tampa, FL, USA

Job Description

Posted Friday, June 13, 2025 at 4:00 AM

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture .

The Claims team is currently seeking a Lost Time Workers Compensation Adjuster with a focus on Florida and other south-east jurisdictions . This is a full-time, exempt position with a remote work schedule .

POSITION OVERVIEW: Responsible for the investigation, negotiation and resolution of claims in accordance with policy provisions, best practices and jurisdictional requirements. Includes the input of claim data and guiding insureds and claimants through the claim process and options.

IN THIS ROLE, YOU WILL:

• Work with some the following jurisdictions: FL, NC, SC, GA, and TN.
• Work within specific limits and authority on assignments of moderate technical complexity.
• Use discretion and independent judgment in claim handling.
• Possess functional knowledge and skills reflective of fully competent practitioner.
• Investigate, analyze, evaluate and negotiate personal and/or commercial lines claims of moderate complexity.
• Responsible for managing all aspects of each claim, including informal hearings and small claims litigation and maintaining a high level of productivity, confidentiality and customer service.
• Implement and coordinate the most effective management techniques to mitigate loss and expense payments.
• Settlement and reserving authority levels are moderate.
• Take recorded statements.
• Work with the Special Investigations Unit to resolve and negotiate settlement.

WHAT YOU NEED TO APPLY:

• Prior experience adjusting Florida WC claims.
• Must have or secure and maintain appropriate states adjuster licenses and continuing education credits.
• Typically has 3+ years professional experience.
• Openness to learning new jurisdictions.
• Proficiency with Microsoft Office 365.
• Ability to make decisions in an informed, confident and timely manner.
• Dedication to skillful negotiation in difficult situations with both internal and external customers.
• Strong organizational and time management skills.
• Strong written and verbal communication skills.
• Understanding of applicable statutes, regulations and case law.
• Adaptive to new or different changing situations, requirements or priorities.
• Cultivates an environment of teamwork and collaboration.
• Comfortability with operating with latitude for un-reviewed action or decision.
• Sufficient home-based internet connection.
• Ability to use a personal computer and other standard office equipment.
• Ability to travel as necessary.
• Ability to sit and/or stand for extended periods.

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• PTO
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [e-mail] and include the link of the job posting in which you are interested.

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