Workday PSA Lead

WPP; New York (NY); Hybrid; USD 75,000 - 180,000; Full time

Job summary

WPP is seeking a seasoned Workday PSA Lead to join the Workday Services team. You will support and enhance the existing Workday deployment, expanding PSA and integrated apps across geographies and capabilities.

Reporting to the Workday PSA Product Manager, you will drive issue resolution and deliver enhancements that increase value for stakeholders. Lead a growing team, build cross-functional relationships, and uphold global design standards while exploring innovative solutions including AI and

Qualifications

• 7–10+ years global ERP support experience in a complex organization.
• Strong technical knowledge of configuration, reporting and integrations in Workday.
• Outstanding understanding of professional services processes and systems in a global organisation.
• Team leadership and mentoring a growing team.
• Develop trusted relationships with key stakeholders in IT and cross the wider WPP business.
• Creative solutioning and strong problem-solving skills.
• Excellent interpersonal and communication skills with technical and non-technical audiences.

Responsibilities

• Be the WPP subject matter expert on Workday PSA and integrated applications.
• Build the capability to make changes without support from Workday partners.
• Resolve assigned tickets for Workday PSA and integrated applications.
• Develop assigned enhancements from concept to delivery with other Workday resources.
• Maintain expertise on new functionality/features/capabilities in Workday and PSA/technology trends.
• Safeguard global design standards and principles against competing requests.
• Make recommendations for continuous improvement including AI and RPA.

Skills

ERP support

Workday config

Workday reporting

Integrations

Leadership

Stakeholder mgmt

Problem solving

Communication

Tools

Workday

Zimit

Dayshape

Monday.com

Job description

WPP is the trusted growth partner for the world’s leading brands.

We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.For more information, visit WPP.com.

WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:

• Enable cost-effective transformation and operational efficiency
• Accelerate adoption of AI, data, and digital platforms
• Ensure consistent delivery of value and benefits across all agencies and markets

Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, strongergovernanceand future ‑ ready capabilities, while creating the foundation for scalable change, automation and AI ‑ enabled decision making across WPP.

In this role you will be a member of the Workday Services team supporting and enhancing our existing Workday deployment, this role will grow as we further deploy and expand our Workday PSA and integrated applications for both coverage geographically and capability.

Reporting to the Workday PSA Product Manager this roleis responsible forproviding a world class level of technical and process knowledge to support issues as they arise and lead the solution development and deployment of enhancements enabling our users to drive more value from our Workday solution.

Working hand in hand with the wider Workday Services team andour Workdaypartnersyou will build relationships with our process owners,SSCand stakeholders as a source ofexpertiseand support in Workday PSA and integrated applications ( Zimit ,Dayshape, Monday.com).

The Workday Services team provides the post go-live support and enhancement of the Workday solution that replaces some of our core technology and influences our ways of working for many of our colleagues at WPP.

What you’ll be doing:

• Bethe WPP subject matter expert onWorkday PSAand integrated applications
• Buildthecapability to make changes without support from our Workdaypartners
• Resolve assigned tickets for Workday PSA and integrated applications
• Develop assigned enhancements from concept to delivery working with other functional Workday resources
• Maintainexpertiseon new functionality/features/capabilities in Workday and wider industry/PSA/technologytrends
• Expert in the art of the possible with Workday and providing creative solutions
• Safeguard global design standards and principles against competing requests for change
• Make recommendations for continuous improvement including using technologies such as AI and RPA

Who you’ll be working with:

The Workday PSA Lead will report to the Workday Finance & PSA Lead and liaise with colleagues across the global Workday team.

What you’ll need:

• Minimum 7-10 yearsglobal ERP support experience in a complex organization and ability to manage workload andprioritize effectively to meet customer expectations
• Strong technical knowledge ofconfiguration,reportingandintegrationsinWorkday
• Outstanding understanding of professional services processes and systems in a global organisation
• Team leadership and mentoring a growing team
• Strong ability to inspire, engage, and coach a diverse team of direct reports and create an inclusive culture acrossgeographical boundaries
• Develop trusted relationships with key stakeholders in IT and cross the wider WPP business, investing time tounderstand their needs, and helping to breakdown any siloes or resistance to deliver desired business outcomes
• Creative solutioning and strongproblem-solvingskills
• Excellent interpersonal and communication skills both with technical and non-technical audiences

Who you are:

You’re open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You’re optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You’re extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we’ll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://mybenefits.wpp.com/public/welcome for more details.

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$75,000 - $180,000 USD

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Voluntary Equal Opportunity Questions (US)

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

To help us hold ourselves accountable for progress and monitor our efforts, we invite you to answer the following questions. You are not required to answer these questions, they are entirely voluntary and will not be viewable as part of your application or candidate profile. If you choose to answer, please know that all data is stored separately and used in aggregate for reporting purposes.

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