Workday Principal Engagement Manager

LE002 ERP Analysts Inc; United States; Hybrid; CAD 120,000 - 170,000; Full time

Job summary

ERPA is a client-focused technology services firm specializing in Workday solutions for education and government sectors. We seek a Principal Workday Engagement Manager to lead multiple Phase 1, Phase X, and AMS engagements, building strong client relationships and guiding delivery strategy.

The role requires deep Workday program experience, a current EM/PM certification, and the ability to travel up to 25%.

Qualifications

• Minimum 3 years leading government/commercial Workday engagements with a Workday partner.
• Workday EM/PM certification must be active during employment.
• 6–9 years of experience in the Workday ecosystem across phase deployments and optimization.

Responsibilities

• Be the key connection between consultants and the client.
• Lead multiple Workday engagements concurrently.
• Ensure projects stay within SOW, milestones and budget targets.
• Gauge and report project health; monitor risks and escalations.
• Manage governance meetings and resource assignments across engagements.
• Ensure customer satisfaction and referenceability.

Skills

Workday leadership

JIRA

ServiceNow

Salesforce

Smartsheet

Communication

Organization

Travel 25%

Independent work

Education

Workday EM/PM certification

Tools

JIRA

ServiceNow

Salesforce

Smartsheet

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Are you looking to join a dynamic company that truly values their employees, offers great benefits, and has a “people first” culture? At ERPA, we encourage our employees to be innovative and welcome new ideas. Empathy, responsibility, passion, and agility are the values that ERPA emulates in the workplace and seeks in our employees. ERPA is a client-focused technology services firm committed to maximizing the value of our clients' Workday investments. We specialize in implementing Workday solutions for higher education and government organizations, while also providing comprehensive, ongoing support for clients across diverse industries. Our team partners closely with clients to optimize their Workday environments, offering services such as application management, Workday evolution and expansions (Phase X implementations), follow-on solutions, analytics, and continuously enhance the user experience.

Position Summary

Are you a team-oriented, collaborative Principal Workday Engagement Manager that wants to be part of an amazing team? Don’t miss out on this great opportunity! Our Principal Engagement Manager plays a critical role in building lasting relationships with ERPA’s Workday customers while managing a portfolio of Phase 1, Phase X, and AMS clients. This role is responsible for all aspects of project delivery and helps support our customers’ long-term goals. This role will contribute to the development of ERPA’s Workday practice and should showcase innovation, strategic thinking and have the drive to make ERPA a Workday partner of choice.

Key Responsibilities

• Be a culture champion for ERPA’s core values (Empathy, Responsibility, Passion, Agility)
• Be the key connection between our consultants and the client
• Lead multiple Workday engagements concurrently
• Ensure projects stay within defined scope of Statement of Work (SOW) and meet agreed milestones and budget targets
• Gauge and report project health and monitor risks, issues, and escalations
• Conduct status updates and manage weekly, monthly and quarterly customer governance
• Assist with work assignments & resource management for Phase 1, Phase X, and AMS engagements
• Ensure customer satisfaction remains exceptional and customers are referenceable

Experience and Education Requirements

• A minimum of 3 years of experience independently leading government and/or commercial Launch Flex and Launch Express Workday engagements with a Workday partner
• A Workday EM/PM certification is required and must remain in Active status throughout employment with ERPA
• 6–9 years of experience in the Workday ecosystem (partner, Workday direct, or client-side)
• Experience leading at least seven Phase 1 deployments to go-live
• Demonstrates the ability to manage and deliver across numerous simultaneous projects spanning Phase 1, Phase X, and Optimization engagement types
• Demonstrates strong mastery across multiple Workday methodology approaches; can articulate the risk profile, structural differences, and client readiness requirements of each
• Ability to learn new systems quickly (JIRA, ServiceNow, Salesforce, etc.)
• Prior experience managing projects utilizing Smartsheet
• Excellent verbal and written communication skills are required, along with a proactive approach to ensure alignment with customers, consultants, and other internal stakeholders
• Must have excellent organizational skills and the ability to manage competing priorities
• Ability to travel up to 25%, as needed
• Demonstrated ability to work independently as well as in a team environment, coupled with a desire to have fun while building something new (required)

Location

USA, Canada or Mexico

Sponsorship

Open to candidates who require sponsorship transfer

Equal Opportunity and Non-Discrimination

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job. Applicants are considered for all positions in accordance with statutes and regulations concerning non-discrimination on the basis of race, ancestry, age, color, religion, sex, national origin, sexual orientation, gender identity, non-disqualifying disability, veteran status, or other protected classification. ERPA is an equal opportunity employer, as well as a substance and tobacco free workplace. All offers of employment are contingent on successfully passing the pre-employment drug screen and background investigation which may include reference checks, criminal background investigation, and when applicable licensing verification.

Applicants must be legally authorized to work in the United States on a full-time basis. We will not consider any applicants that require sponsorship for employment visa status either now or in the future.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job. Applicants are considered for all positions in accordance with statutes and regulations concerning non-discrimination on the basis of race, ancestry, age, color, religion, sex, national origin, sexual orientation, gender identity, non-disqualifying disability, veteran status, or other protected classification. ERPA is an equal opportunity employer, as well as a substance and tobacco free workplace. All offers of employment are contingent on successfully passing the pre-employment drug screen and background investigation which may include reference checks, criminal background investigation, and when applicable licensing verification. Applicants must be legally authorized to work in the United States on a full-time basis. We will not consider any applicants that require sponsorship for employment visa status either now or in the future.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job. Applicants are considered for all positions in accordance with statutes and regulations concerning non-discrimination on the basis of race, ancestry, age, color, religion, sex, national origin, sexual orientation, gender identity, non-disqualifying disability, veteran status, or other protected classification. ERPA is an equal opportunity employer, as well as a substance and tobacco free workplace. All offers of employment are contingent on successfully passing the pre-employment drug screen and background investigation which may include reference checks, criminal background investigation, and when applicable licensing verification. Applicants must be legally authorized to work in the United States on a full-time basis. We will not consider any applicants that require sponsorship for employment visa status either now or in the future.

Additional Information

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Notice: We use E-Verify to confirm the identity and employment eligibility of all new hires.

ERPA is a client-centered IT services firm, modernizing and maximizing our clients investments in enterprise applications such as PeopleSoft, Workday, and cloud platforms such as AWS.

Founded in 1999, ERPA stands for its guiding principles: Empathy, Responsibility, Passion, and Agility. We believe that through these principles we can provide the best environment for our employees and the best service and results for our customers.

We believe in building something better in areas we care about: technology, learning, and support. We’re not hiring for talent; we want folks who grow with us.

Accommodations: Qualified individuals with a disability have the right to request reasonable accommodation. If you are unable or limited in your ability to use or access our careers website as a result of your disability, request a reasonable accommodation, by sending an e-mail to [e-mail] and informs us regarding the nature of your request, and provide your contact information. Please do not direct any other general employment related questions to this email. Only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.