Workday HCM Principal Consultant – Global AMS (Global Application Managed Services)

Cognizant; Richmond (VA); On-site; USD 106,000 - 159,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking an experienced Workday HCM Principal Consultant for Global AMS. You will lead functional/technical workstreams, apply AMS methodologies, and collaborate with the Global Delivery Center to manage incidents and requests. On-call coverage and SLA adherence are required.

The role demands strong analytical and communication skills, with the ability to manage multiple tasks in a fast-paced environment and drive process improvements across HR workflows.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5-7 years of corporate applications portfolio experience and 3-5 years in client-facing managed services.
• Workday certification is mandatory.
• Strong written and verbal communication; able to solve complex incidents.

Responsibilities

• Lead functional/technical workstreams for assigned accounts.
• Apply AMS & implementation methodologies in Workday engagements.
• Coordinate with Global Delivery Center on incidents and requests.
• Provide on-call coverage and ensure SLAs are met.
• Develop dashboards and reports to improve Workday utilization.

Skills

Communication

Interpersonal skills

Analytical skills

Multitasking

Education

Bachelor’s degree or equivalent

Workday certification

Tools

Workday Integrations

Job description

• Must be able to work in office in Chesapeake, Virginia.

• Must be able to work in office in Chesapeake, Virginia.

The Workday HCM Principal Consultant – Global AMS (Global Application Managed Services) is a well experienced post-production Workday professional who is dynamic, fast-paced, and familiar with the managed services construct. As a Workday AMS Principal Consultant, you will bring your functional and business skills, ability to keep the business context in sight, and roll-up-your-sleeves work ethic to a team with a positive, can-do attitude, a collaborative culture, and a passion for helping our clients to be successful.

Responsibilities

• Must be able to go into the office, located in Chesapeake, Virginia
• Onshore lead who leads Functional/Technical workstream for the assigned set of accounts.
• Apply and execute various AMS (Application Managed Services) & Implementation methodologies/activities in these Workday Functional/Technical engagements
• Should collaboratively work with the Global Delivery Center (GDC) team on day-to-day activities, incidents, root cause analysis and other work requests
• Provides on-call support and holiday coverage as required
• Deep knowledge in SLA constructs and adherence
• Coordinate with external and internal stakeholders to create high business impact.
• Contribute to the operational efficiency of the Workday practice.
• Proactively identify and develop reporting dashboards to improve Workday utilization, creating solutions that support metrics for HR and the business at large.
• Work with clients to identify/resolve all issues that could impact project scope and/or timeframe.
• Maintain the Workday platform with a focus on reporting (including scheduled reports), business process maintenance, security administration, data loads and data audits
• Ensures system design fits the needs of the user.
• Comfortable with leading multiple tasks and projects simultaneously, prioritize tasks effectively, and thrive in a fast-paced, dynamic environment
• Ability to ensure team delivers the project deliverables on time and do consistent timely reminders with vendors and project team
• Drive continual business processes improvements throughout the organization

Skills & Requirements

• Bachelor’s degree or equivalent experience
• Minimum of 5-7 years of Corporate Applications portfolio experience and at least 3-5 years’ experience in client facing roles handling managed services in a global delivery model
• Should have an expert level understanding of Workday Integrations
• Workday certification is mandatory
• Able to multitask and perform a variety of duties
• Good communication and interpersonal skills
• Willingness to go the extra mile to solve customer problems.
• Good Analytical skills with ability to solve complex incidents, provide suggestions\best practices

Salary And Other Compensation

Applications will be accepted until 02/1/2027 The annual salary for this position is between $106,171 - $159,257 USD depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program , based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Why Choose Cognizant

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values

• Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
• Raise the Bar: We always aim for excellence in how we work and what we deliver.
• Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
• Do the Right Thing: We all lead with integrity and always make the ethical choice.
• Own It: We own the outcomes for our company, colleagues, and community.