Workday Client Service Leader II (aka Sr Enablement Manager or Customer Success Sr Manager) Virtual

Strada; Orlando (FL); Remote; USD 128,000 - 204,000; Full time

Job summary

A leading company in technology solutions is seeking a Workday Client Service Leader II to manage client relationships and ensure service delivery aligns with business objectives. The role involves strategic partnership development and oversight of client governance, requiring strong leadership and analytical skills. Applicants should have a Bachelor's degree and extensive experience in project management or HR/Finance systems.

Benefits

Comprehensive health programs

Wellbeing support

Retirement plans

Education benefits

Qualifications

• Over 5 years’ experience in professional services or project management.
• Experience with customer retention strategies and platforms.

Responsibilities

• Manage steady-state, production cloud environments for clients.
• Lead client governance meetings and produce documentation.
• Identify and implement process improvements.

Skills

Analytical Skills

Leadership Skills

Creative Skills

Education

Bachelor’s Degree

Tools

Workday

Ticket Management Software

Job description

Workday Client Service Leader II (aka Sr Enablement Manager or Customer Success Sr Manager) Virtual

Join to apply for the Workday Client Service Leader II (aka Sr Enablement Manager or Customer Success Sr Manager) Virtual role at Strada.

About Strada: Strada is a technology-enabled, people-powered company committed to delivering world-class payroll, human capital management, and financial management solutions globally. With over 8,000 experts and 30 years of expertise, we blend leading-edge technology with human ingenuity to support more than 1,400 customers across 33 countries. We focus on connecting passion with purpose, empowering companies and employees worldwide to make confident decisions.

The Role: The Client Service Leader II is responsible for managing steady-state, production cloud environments for our clients. This role involves managing client partnerships, communicating priorities, and serving as a primary contact for high-touch customer service. The position requires collaboration with internal stakeholders and oversight of client relationships, ensuring delivery aligns with business objectives.

Responsibilities:

• Provide senior leadership to a portfolio of 2-3 strategic or high-potential clients.
• Build strong partnerships through consultative engagement.
• Lead client governance meetings, produce documentation, and report on SLAs.
• Maintain client roadmaps and act as the escalation point for delivery concerns.
• Guide and review the work of less experienced colleagues.
• Identify and implement process improvements.
• Build relationships with business, technical, and sales stakeholders.
• Participate in or lead customer projects to ensure successful delivery.
• Develop new tools and processes.
• Ensure adherence to workflow and documentation standards.
• Manage change requests and client expectations.
• Coordinate internal and client meetings to prioritize work and address risks.
• Allocate resources effectively by collaborating with resource managers and team leads.

Requirements:

• Bachelor’s Degree or equivalent experience in technical, business, HR, or finance disciplines.
• Over 5 years’ experience in professional services, project management, or managing HR/Finance systems implementations.
• Experience with customer retention strategies and platforms like Workday is preferred.
• Knowledge of the Customer Operations lifecycle and ticket management software is a plus.
• Familiarity with Agile methodologies and Cloud application development processes is preferred.
• Strong analytical, creative, and leadership skills.
• Ability to travel up to 20%. Prior Workday experience or certification is preferred.

Benefits:

Comprehensive programs for health, wellbeing, retirement, education, and more, supporting the whole person.

Note: Employment contingent on background checks including education, employment, criminal, and other relevant verifications.

Diversity and Inclusion:

Strada is committed to fostering an inclusive environment that values diversity, equity, and respect. We celebrate differences and aim to create a culture where everyone can thrive.

Work Authorization:

Applicants must have valid work authorization in the country of employment without requiring sponsorship.

Salary Range:

Minimum: $128,100 USD, Maximum: $203,300 USD. Compensation is based on experience, education, and other factors.