Workcell Manager

jabil; Memphis (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Jabil in the United States seeks a leadership-focused professional to drive continuous improvement and profitability within a Workcell by guiding teams, identifying staffing needs, coaching, and delivering measurable results. You will communicate across functions and ensure customer satisfaction through strong program execution.

The role emphasizes team development, performance tracking, and collaboration with management to align operations with strategic goals.

Qualifications

• Identify people requirements that meet workcell and customer needs.
• Coach and mentor team members to deliver excellence to customers.
• Establish measurable goals to track team performance.
• Coordinate large teams and maintain focus during crises.

Responsibilities

• Lead workcell leadership and management responsibilities.
• Recruit and retain talent to meet project demands.
• Develop employees and teams through ongoing coaching.
• Provide performance feedback to managers on team contributions.
• Ensure clear, professional internal and external communication.
• Develop and implement customer/workcell strategies.
• Forecast and manage costs; monitor trends and value.
• Drive continuous improvement via metrics and best practices.
• Share knowledge with other Jabil units for best-practice adoption.

Skills

Team leadership

People development

Performance management

Recruitment & retention

Communication

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

SUMMARY

Drive continuous improvement in operational metrics while maximizing profitability within the business unit. Drive team to exceed customer expectations. Provide exceptional support to customers, team members and shareholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

LEADERSHIP AND MANAGEMENT RESPONSIBILITIES

Recruitment and Retention

• Identify people requirements that meet the needs of the Workcell and the customer/product (i.e. # of ME's, QE's, TE's, IE's)
• Communicate people requirements to Functional Managers (FM).
• Identify key factors in team member turnover that can be improved and make improvements.

Employee and Team Development

• Identify individual and team strengths and development needs on an ongoing basis.
• Coach and mentor Workcell team members daily to deliver excellence to every internal and external customer.

Performance Management

• Establish clear measurable goals and objectives to determine individual and team results (i.e. operational metrics, results against project timelines, knowledge of operational roles and responsibilities, personal development goals).
• Provide ongoing feedback to Functional Managers on team member's contribution to the Workcell.
• Express pride in team and encourage members of the Workcell to feel good about their accomplishments.
• Drive individuals and the team to continuously improve in key operational metrics and in the achievement of the customer and Workcell goals.
• Coordinate activities of large teams and keep them focused in times of crises.
• Ensure recognition and rewards are recommended fairly and consistently in the Workcell to Function Managers.

Communication

• Provide communication forum for the exchange of ideas and information with the workcell.
• Organize verbal and written ideas clearly and use an appropriate business style.
• Ask questions; encourage input from Workcell team.
• Assess communication style of individual team members and adapt own communication style accordingly.
• Act as a communication link between the Business Unit and Operations Unit.

FUNCTIONAL MANAGEMENT RESPONSIBILITIES

Business Strategy and Direction

• Know and understand the campus strategic directions.
• Define, develop and implement a customer/workcell strategy that contributes to the campus strategic directions.
• Develop an understanding of the Functional business strategies as they pertain to the workcell/customer.
• Provide regular updates to the Function Manager, Business Unit Manager, and Assistant Operations Manager on the execution of the strategy.
• Identify resource requirements that meet the needs of the workcell and the customer/product (i.e. machines, lines, visuals).
• Communicate resource requirements to Function Managers.

Cost Management

• Develop the monthly business unit forecast with the Business Unit Manager.
• Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).
• Utilize tools to monitor department cost and cost trends, striving continuously to improve value.
• Provide feedback to Business Unit Manager and Assistant Operations Manager on costs and cost trends.

Forecast Development and Accuracy

• Prepare timely forecasts for the workcell.
• Compare forward forecast results to historical actual results for trend assessment and analysis.Complete variance of actual results versus the forecast on time and communicate results to Business Unit Manger, Assistant Operations Manager, Operations Manager and Workcell Team.

TECHNICAL MANAGEMENT RESPONSIBILITIES

• Train the workcell teams on the validity of management by metrics and with the team monitor all workcell metrics.
• Drive continuous improvement through trend reporting analysis and metrics management.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer new ideas and suggestions for improvement. Identify and implement new practices and processes.
• Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Lead by example.
• Exchange knowledge and information with other in-house units and Jabil facilities to ensure best practices are shared throughout the J