Work-Study - Legal Assistant (Housing & Homeless Advocacy Team)

East Bay Community Law Center; Berkeley (CA); Presencial; USD 23.000 - 32.000; A tiempo parcial

Descripción de la vacante

East Bay Community Law Center (EBCLC) is seeking a part-time Work-Study Housing and Homelessness Advocacy Team Legal Assistant at our Berkeley office. The role supports the Intake Team, handles crisis line intake, and provides administrative support to the HHAT unit.

The successful candidate will demonstrate trauma-informed deescalation, strong written and verbal communication, and meticulous data entry while helping advance EBCLC's mission of racial justice and barrier-free client service.

Formación

• Clear and concise verbal and written communication skills are required.
• Experience with trauma-informed customer service and de-escalation.
• Proficient with Microsoft Office suite and database experience (Legal Server) preferred.
• Strong organizational skills and attention to detail for multi-tasking and data entry.
• Ability to work independently and in a team to support intake and HHAT operations.
• Spanish language proficiency is highly preferred.

Responsabilidades

• Interview clients by phone for intake information and demographics.
• Enter intake data in case management software following HHAT procedures.
• Direct clients to appropriate external referrals as determined by the Intake Team.
• Research and circulate referral information for services beyond HHAT scope.
• Provide administrative project support and collaborate with program staff.
• Support other duties as assigned by supervisor.

Conocimientos

Verbal and written communication

Trauma-informed service

De-escalation

Organizational skills

Attention to detail

Team collaboration

Time management

Spanish language

Herramientas

Microsoft Office

Outlook

Word

Excel

PowerPoint

Legal Server

Descripción del empleo

The East Bay Community Law Center (EBCLC) is a non-profit legal services organization and the community-based clinical program for Berkeley Law School, committed to increasing justice through education and advocacy and building a culturally diverse workplace, centered on equity. With over 50 staff, 100 law students, and over a $7.5 million annual budget, EBCLC is the largest provider of free legal advocacy in Alameda County, providing multimodal, collaborative, and holistic legal services to over 8,000 clients yearly and engaging in legislative and policy advocacy at the local and state level.

EBCLC is seeking one (1) part-time Work-Study from UC Berkeley for its office in Berkeley. The Work Study would act as Housing and Homelessness Advocacy Team (HHAT) Legal Assistant, providing support to the Intake Team, which manages a high-volume crisis phone hotline for community members, as well as ongoing administrative support to the greater HHAT unit. This position requires trauma-informed deescalation, crisis intervention, and a commitment to helping EBCLC operate in a barrier-free and clientcentered manner. A successful candidate thrives working both independently and within a team setting, is highly detail oriented, has strong organizational and written/verbal communication skills and is committed to furthering the mission for racial justice. The HHAT Legal Assistant is supervised by the Housing Deputy Director.

Responsibilities

• Interview clients by phone for intake information, including demographics.
• Use case management software to enter data for Intakes with clients already screened for services by the Intake Team, following appropriate intake procedures and policies for the HHAT Team
• Directing clients to appropriate external referrals, as determined by the Intake Team and Supervising Attorney
• Research, identify, update, and circulate referral information for services outside the scope of those provided by the HHAT Unit that respond to client inquiries and needs
• Provide administrative project support and work collaboratively with other program support staff
• Provide additional support on other duties as assigned by the supervisor

EBCLC does not discriminate on the basis of race, color, religious creed, sex, gender, gender expression, gender identity, age, national origin, ancestry, disability, marital status, sexual orientation, military status, or prior contact with the criminal justice system, or any other basis prohibited by law.

Requirements

Minimum Requirements

• Clear and concise verbal and written communication skills, auditory processing skills, and phone skills
• Proven ability to handle confidential information with discretion, and demonstrate the highest level of trauma-informed customer/client service and response experience with de-escalation
• Prior administrative experience, including proficient or intermediate skills with Microsoft Office suite (Outlook, Word, Excel, and PowerPoint). Database management skills strongly desired (Legal Server).
• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail. Ability to give, receive and incorporate feedback, and take ownership and accountability of work areas
• A commitment to Social Justice as demonstrated through an ability to work effectively with a diverse range of groups and a sincere desire to support clients from underserved communities

Highly Preferred Skills

• Fluency in Spanish, with demonstrated ability to communicate verbally and in writing accurately between English and Spanish
• Commitment to housing rights and/or advocacy for low-income, people of color.

Salary Description

$20/hour