Work Scheduling Assistant Associate-Work Scheduling Assistant

American Electric Power; Huntington (WV); Remote; USD 10,000 - 60,000; Full time

Job summary

American Electric Power seeks a Work Scheduling Assistant Associate to support the work scheduling process and enhance customer service in Huntington, WV. The role involves scheduling, job assignments, and communication with line servicer personnel. Ideal candidates should possess a high school diploma or GED with relevant administrative experience.

Qualifications

• 9 months experience in administrative procedures and office equipment for Associate role.
• 3 years experience for Work Scheduling Assistant, using management system applications.

Responsibilities

• Assign jobs to line servicer personnel using management system applications.
• Develop schedules for technician appointments and assist in outage management.
• Communicate with customers and assist with inquiries.

Skills

Organizational skills

Analytic/problem solving skills

Customer Focus

Teamwork

Education

High school diploma or GED

Job description

Join to apply for the Work Scheduling Assistant Associate-Work Scheduling Assistant role at American Electric Power

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Job Posting End Date

06-22-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

Assist in the work scheduling process by assigning jobs to line servicer personnel and providing customer assistance for an assigned area.

Job Description

This single vacancy is posted across a range. Please note that Education and/or relevant Experience will be used to determine the appropriate salary and salary grade.

American Electric Power (Nasdaq: AEP) was named on Forbes magazine’s America’s Best Large Employers 2025 list

Work Scheduling Assistant Associate (Salary Grade 2)

Work Scheduling Assistant (Salary Grade 3)

What You'll Do:

Under moderate to limited supervision:

• Perform duties assigned in the work scheduling process, including the assignment of jobs to line servicer personnel using management system applications.
• Develop schedules for line servicer and technician appointments.
• Communicate with customers and direct inquiries.
• Support adherence to standard work scheduling policies and procedures.
• Assist with outage management as needed.
• Provide administrative support as needed.
  
  
  
  

What We're Looking For:

Work Scheduling Assistant Associate (Salary Grade 2)

Education: High school diploma or GED required.

Experience: 9 months of post-high school experience in utilizing administrative procedures and office equipment.

Work Scheduling Assistant (Salary Grade 3)

Education: High school diploma or GED required.

Experience: 3 years of post-high school experience in utilizing administrative procedures and office equipment or the equivalent, normally obtained by progression through the Work Scheduling Rep Associate classification.

Other Must Haves:

• Demonstrated proficiency with computers and computer programs, effective verbal and written communication skills required.
• Basic knowledge of distribution operations and other departments within the AEP system preferred.
• Ability to demonstrate the following skills and competencies: Organizational and analytic/problem solving skills, Prioritization skills, Customer Focus and Teamwork.
• Strong verbal and written communication skills.
• Must be available for overtime when needed.
• Occasional travel may be required.
  
  
  
  

Where You'll Work:

Huntington Service Center (Onsite): 1122 Seventh Ave., Huntington, WV 25719.

What You'll Get:

Work Scheduling Assistant Associate (Salary Grade2)

Expected Salary Range: $19.23/hour-$21.00/hour (USD)

Work Scheduling Assistant (Salary Grade 3)

Expected Salary Range: $23.00/hour-$26.00/hour (USD)

Compensation Data

Compensation Grade:

SP20-002

Compensation Range:

$18.32-22.90 USD

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Utilities

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