Work Product Support Specialist (KCM)

LPM Institute; Kansas City (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Stinson LLP is seeking a Work Product Support Specialist to act as the firm's document expert. The role creates, edits and formats Word, Excel and PowerPoint documents, edits PDFs, converts formats, and performs quality checks for accuracy.

You will receive requests via a ticketing system, prioritize based on deadlines, and provide proofreading, technical assistance, and document troubleshooting. Some evenings and weekends may be required, with in-office presence at least three days per week.

Qualifications

• High School diploma or equivalent.
• Minimum of two years' word processing experience.
• Advanced knowledge of Microsoft Office Suite.
• Bachelor’s degree in English, Journalism or other English communications field strongly preferred.
• 3-5 years' legal experience preferred.

Responsibilities

• Document Production (90%): Create, edit, format & proofread complex Word/Excel/PowerPoint docs.
• General and Administrative (10%): Monitor workflow system, create tasks and update requesters.
• Proofread completed work for accuracy and return to Requesters.
• Perform other duties as assigned.

Skills

Word processing

Proofreading

Editing

PDF handling

Attention to detail

Communication

Deadline-driven

Education

High School diploma or equivalent

Minimum of two years' word processing experience

Advanced knowledge of Microsoft Office Suite

Bachelor’s degree in English/Journalism or related field strongly preferred

3-5 years' legal experience preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

PDF editing tools

OCR

Job description

The Work Product Support Specialist is the Firm's \"document expert.\" The Specialist creates, edits and formats Word, Excel and PowerPoint documents. The Specialist also creates and edits PDFs, as well as converts them to other formats. The Specialist receives requests from attorneys and staff through a ticketing system and prioritizes and completes work based on deadlines, proofreading and performing a quality check on all completed work.

Work Product Support is open from 7:00 AM to Midnight (Monday-Thursday), 7:00 AM to 11:00 PM (Friday), 9:00 AM to 5:00 PM (Saturday), and 3:00 PM to 11:00 PM (Sunday). Hours and shifts are subject to change, with notice, pursuant to business needs. The hours for the team extend beyond those of the traditional work week; some evenings and weekends may be required, based on availability and business needs.

Required Education & Experience

• High School diploma or equivalent.
• Minimum of two years' word processing experience.
• Advanced knowledge of Microsoft Office Suite.

Preferred Education & Experience

• Bachelor’s degree in English, Journalism or other English communications field strongly preferred.
• 3-5 years' legal experience preferred.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In order to perform one (1) or more essential functions of this role, a minimum of three (3) days in the office is required.

• Document Production (90%)
  • Create, edit, format & proofread for accuracy complex legal Word, Excel & PowerPoint documents.
  • Manipulate PDFs (OCR, reduce size, redact, etc.)
  • Create fillable forms.
  • Convert PDFs to Word or Excel documents; format & proofread for accuracy.
  • Transcribe digital dictation; format & proofread for accuracy.
  • Answer the WPS telephone line & provide technical assistance & troubleshooting for specific document issues.
  • Compare documents & track document changes.
  • Create electronic closing binders.
  • Create tables of authority.
  • Design, create & edit forms & templates.
  • Create mail merges.
  • Occasionally use specialty applications.
• General and Administrative (10%)
  • Monitor workflow system for incoming requests.
  • Create tasks and fill in request information, communicate with Requesters, track work time through task management.
  • Answer WPS telephone line when working in-office.
  • Proofread completed work for accuracy, return to Requesters, close tickets.
  • Perform other duties as assigned.
• Strong verbal and written communication skills.
• Self-motivated with excellent organizational skills and attention to detail.
• Highly professional with a strong customer service orientation, commitment to meeting deadlines, and ability to multitask in a fast-paced and dynamic environment.
• Strong professional, independent thinking skills with strength in problem solving and the ability to offer constructive opinions and creative solutions.
• A team player who motivates and educates other team members.
• Regular and predictable attendance is an essential function of the position.

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel

No travel is expected for this position.

Work Environment & Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the responsibilities of the position, these work environment characteristics are representative of the environment the person in this position will encounter. While performing the duties of this job, the employee will work in a professional, fast paced office environment that may require additional hours to complete work.

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. If an employee is unable to perform the essential functions of the position, Stinson LLP will evaluate whether a reasonable accommodation can be made to enable the employee to perform the described essential functions of the position. Generally, due to the nature of this office position, while performing the responsibilities of the position, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision.

EEO Statement

Stinson LLP is an equal employment opportunity (EEO) employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply to be considered for open positions. We offer a competitive compensation and benefits package. We conduct criminal background checks on all individuals offered employment. Information gathered through applicant voluntary self-identification will be used for statistical reporting and to measure the effectiveness of our EEO outreach efforts. All information is requested on a voluntary basis and will be kept confidential. We will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.