Work Order Coordinator - University Printing

University of Tennessee, Knoxville; Knoxville (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

An established educational institution is seeking a dedicated customer service representative to join its print services department. In this role, you will be the first point of contact for customers, managing print orders through various channels and ensuring a seamless experience. Your responsibilities will include entering orders, assisting customers with inquiries, and collaborating with internal teams to fulfill print jobs efficiently. This position offers the opportunity to engage with a diverse community while contributing to the operational success of the department. If you have a passion for service and a keen eye for detail, this role is perfect for you.

Qualifications

• Strong customer service skills and ability to assist with inquiries.
• Experience with data entry and managing print orders.

Responsibilities

• Serve as the primary customer service role in the department.
• Enter print orders and assist customers with inquiries and options.

Skills

Customer Service

Data Entry

Print Order Management

Inventory Management

Vendor Communication

Education

High School Diploma

Associate Degree (Preferred)

Tools

Print Management Information System (MIS)

Email Communication Tools

Job description

JOB SUMMARY:

Serves as the primary customer service role in the department. Enter print orders received via email and web to print order entry. Answer phone and email inquiries and assist walk-in customers with paper and bindery options, delivery dates, and questions about departmental UPM numbers and account numbers. Research and identify previous jobs, enter data and create orders in the print MIS to create job jackets. Check the status of current jobs and file completed job jackets. Receive and transfer customer print files to departmental servers for processing. Contact customers to pick up completed jobs. Collaborate with other internal staff to discuss and plan upcoming jobs. Assist and fill in for the Senior Procurement Specialist as needed to order paper and other supplies (ink, printing plates, binding supplies, office supplies, etc.). Contact vendors to obtain quotes and pricing for non-contract supplies. Code and allocate paper for print jobs. Complete receipting for cash transactions. Assist with monthly and annual inventory.