Work from Home Principal Associate Risk Specialist - Channels Well Managed

Capital One; Wilmington (DE); Remote; USD 106,700 - 121,700; Full time

Benefits offered by this job

Comprehensive health benefits

Competitive salary

Inclusive workplace culture

Job summary

A leading financial services firm is looking for a Principal Associate Risk Specialist for a remote position. This role demands strong analytical and project management skills to identify risks and implement improvements using Lean Six Sigma methodologies. Key responsibilities include leading assessments, collaborating across teams, and driving solutions that enhance customer experience. Ideal candidates should have significant experience in risk management, along with excellent communication and problem-solving abilities. Competitive salary and benefits offered.

Qualifications

• At least 2 years of experience in Risk Management.
• At least 1 year of experience in Project Management.
• Experience using analytical methods such as Lean Six Sigma.

Responsibilities

• Provide leadership for Risk Signal framework.
• Use Lean Six Sigma to detect process gaps.
• Perform data-driven assessments to evaluate process health.
• Lead or support issue management activities.

Skills

Organizational skills

Project management

Analytical skills

Communication skills

Team collaboration

Problem-solving

Education

High school diploma, GED, or equivalent certification

Tools

Google Suite

Microsoft Office

Job description

Work from Home Principal Associate Risk Specialist - Channels Well Managed

Join to apply for the Work from Home Principal Associate Risk Specialist - Channels Well Managed role at Capital One.

Location Eligibility

To be eligible for this role, candidates must live within a 100‑mile radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)
• 68521 (Lincoln, NE)
• 56301 (St. Cloud, MN)

Role Description

We are seeking a highly motivated Risk professional with excellent organizational, project & process management and communication skills. This individual will have demonstrated the ability to mine data, identify grounded problem statements and drive holistic solutions that deliver business value.

In this role, you will support and manage work within the Operations Well Managed team, with a high level of exposure to senior leaders. You will partner with colleagues across legal, compliance, finance, Card Risk and other lines of business to deliver results that have a direct impact on customer experience.

You will directly support our horizontal continuous improvement framework (Signal, Organize and Solve) delivering process improvements and removing risk.

What You’ll Do

• Provide leadership for Signal Organize and Solve (SOS) framework through established processes to identify and mitigate emerging risk signals across the Customer Services & Strategy ecosystem
• Use Lean Six Sigma and other analytical methods to detect process/control gaps, and emerging risks within key processes
• Leverage data from Risk Events/Issues, Risk Signal Dashboard, Complaints and other data sources to derive insights that will influence risk mitigation
• Perform data‑driven assessments to evaluate process health, identify trends, and determine root causes of recurring issues
• Validate severity, impact, and prioritization of identified risks in alignment with enterprise standards
• Conduct end‑to‑end assessments to evaluate impacts across shared processes, customer experiences, and control environments
• Lead or support issue management activities, including root‑cause validation, remediation planning, and sustainable solution design
• Review and assess remediation actions to confirm effectiveness, sufficiency, and alignment with enterprise risk expectations
• Monitor key risk indicators and produce clear reporting on emerging themes, control performance, and issue status
• Partner effectively with Legal, Compliance and other teams to understand exposure from breakdowns and control inefficiencies to provide guidance to the business
• Provide subject‑matter expertise in risk evaluation, process governance, and continuous improvement practices
• Influence the streamlining of interactions with the business operations and accountable executives to provide progress updates, timely escalation of obstacles, and process improvement opportunities
• Develop a deep understanding of corporate risk management standards and utilize all Risk Management tools, playbooks and systems
• Train and develop others as necessary

Candidate Profile

• An experienced leader in cross‑functional work, influencing stakeholders, and operating in fast‑paced environments
• Experience in operational risk, process engineering, issue management with strong analytical and problem‑solving skills leveraging Lean Six Sigma or similar methodologies
• Excellent interpersonal, oral and written communication skills
• Team‑player, listens to others’ opinions and collaborates effectively
• Strong relationships with key stakeholders at all levels across the company
• Critical thinking to translate complex risk insights into clear, actionable recommendations
• Innovative, consistently offers ideas and solutions
• Integrity and commitment to well‑managed work
• Excellent time management in dynamic, complex environments

Basic Qualifications

• High school diploma, GED, or equivalent certification
• At least 2 years of experience in Risk Management
• At least 1 year of experience in Project Management
• At least 1 year of experience in People Leadership
• At least 2 years of experience using Google Suite or Microsoft Office

Preferred Qualifications

• At least 3 years of experience in Risk Management
• At least 2 years of experience in Project Management
• At least 2 years of experience in People Leadership
• At least 1 year of experience in Process Management

Work From Home Technology Requirements

• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot
  • A private network that is password protected where you have ownership or line of sight to every device on the network
  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

We are unable to consider applicants who:

• Do not maintain network‑compatible internet access
• Live or work beyond the 100‑mile radius of their dedicated location
• Live or work in the state of California

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary Range by Location (Principal Risk Specialist)

• Plano, TX: $106,700 - $121,700
• Chesapeake, VA: $106,700 - $121,700
• Tampa, FL: $106,700 - $121,700
• Lincoln, NE: $106,700 - $121,700
• Las Vegas, NV: $106,700 - $121,700
• Wilmington, DE: $106,700 - $121,700
• Richmond, VA: $106,700 - $121,700
• St Cloud, MN: $106,700 - $121,700

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [e-mail].

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).