Work From Home - Principal Associate - Content Strategist

Capital One; Tampa (FL); Remote; USD 93,400 - 106,600; Full time

Job summary

A leading financial institution is seeking a Principal Associate - Content Strategist to lead a team focused on delivering impactful content experiences. Candidates should have significant writing and leadership experience, along with a strong commitment to user-centered approaches. This remote role requires applicants to live within a 100-mile radius of specific locations. Competitive compensation offers a salary of $93,400 to $106,600 with potential bonuses.

Qualifications

• At least 3 years of writing experience in content strategy, UX writing, technical writing, communications, or marketing.
• At least 2 years of people leadership experience.

Responsibilities

• Coach and develop a team of content strategists.
• Partner with stakeholders to understand strategic objectives.
• Leverage data and agent experience tools to identify insights.
• Deliver clear, human-centric content.

Skills

Writing experience in content strategy

People leadership

Communication

User experience advocacy

Education

High School Diploma, GED, or equivalent certification

Job description

Work From Home - Principal Associate - Content Strategist

Join to apply for the Work From Home - Principal Associate - Content Strategist role at Capital One.

Location Eligibility

To be eligible for this role, candidates must live within a 100‑mile radius of one of the following zip codes (excluding CA) and report in person when required, with at least 24 hours notice:

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)
• 68521 (Lincoln, NE)
• 56301 (St. Cloud, MN)

Who We Are

We’re a team of content creators who work with operations, product, tech, and design teams to deliver content experiences that help our agents solve problems for millions of customers. Our content solutions empower agents to handle anything that is thrown at them.

Why We Need You

It’s an exciting time to join our team. We’re on a content transformation journey—redesigning how we research, think about, create, present, and manage content. We need folks who are excited to jump in head first and deliver significant results and first‑class content experiences for our agents.

What You’ll Do

Leadership

• As a people leader, you coach and develop a team of content strategists through their strengths and leadership style.
• Lead and manage the flow of work from internal customers to ensure on‑time, high‑quality content delivery.

Partner and Strategize

• Partner cross‑functionally with project customers and stakeholders to understand strategic objectives, programs, and roadmaps.
• Provide strategic direction and priorities for comprehensive content strategies that meet business needs and advocate for the agent experience.

Research

• Leverage data and agent experience tools to identify insights and trends about content performance.
• Oversee research initiatives, including agent user testing and feedback sessions to validate content solutions.

Write

• Deliver and coach the team on writing simple, clear, human‑centric content that guides agents on what to say or do.
• Ensure all content is natural language, easy to understand, and consistent with best practices.

Quality and Governance

• Ensure content solutions adhere to compliance requirements and content standards.
• Follow governance processes and identify downstream impacts to mitigate risk.
• Inform project partners of standards and processes and how they affect timelines.

Connect and Contribute

• Build relationships and collaborate with stakeholders to prioritize and deliver commitments.
• Use strong influencing and partnership skills to drive project priorities and continuous improvement.
• Mentor team members on content best practices for agent performance solutions.
• Contribute to our content strategy community of practice, guiding standards, practices, and guidelines.

Qualities You’ll Bring

• Engaged people leader passionate about coaching and development.
• Communicator and influencer who advocates for user experience and keeps the team focused on intuitive content.
• Do‑er who navigates ambiguity, pivots when priorities shift, and champions change.
• Passionate and customer‑focused, consistently challenging the team to build intuitive experiences.
• Learner who stays up‑to‑date on best practices and seeks continuous improvement.
• Team player who builds trust and collaborates across stakeholders.

Basic Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 3 years of writing experience in content strategy, UX writing, technical writing, communications, or marketing.
• At least 2 years of people leadership experience.

Preferred Qualifications

• 4+ years of experience writing for digital products or conducting UX research.
• 3+ years of people leadership managing a team of content writers.

Work From Home Technology Requirements

• Secure home office environment free from background noise and distractions.
• Reliable private internet connection (not cellular or hotspot).
• Internet service supplied by Cable or Fiber Internet Service Providers (ISP). Hotspots and satellite services are prohibited.
• ISP download speeds on VPN must be at least 5 Mbps (10 + Mbps preferred).
• Both hardwire and Wi‑Fi connections acceptable if speed and security requirements are met.
• To validate ISP speeds, use the Chrome Speed Test at www.google.com.
• Capital One reserves the right to request proof of internet provider, speed, and service package from the associate.
• Requirements may change with new systems and technology.

Work From Home Location Requirements

Candidates must live within a 100‑mile radius of the following ZIP codes and report in person with at least 24 hours notice:

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)
• 68521 (Lincoln, NE)
• 56301 (St. Cloud, MN)

We are unable to consider applicants who do not maintain network‑compatible internet access, live or work farther than the 100‑mile radius, or live or work in California.

Compensation

This role is eligible for a total annual salary ranging from $93,400 to $106,600, varying by location. Potential for performance‑based incentive compensation may include cash bonuses and/or long‑term incentives.

Legal Notice

Capital One is an equal opportunity employer (EOE). For full EOE statement see Capital One Careers.