Work from Home - Fraud Intake Coordinator - Fraud & Disputes Operations Inbound

Capital One; Lincoln (NE); Remote; USD 10,000 - 60,000; Full time

Job summary

A financial services company is seeking a Fraud Intake Coordinator to work from home. This role requires customer service experience and offers flexible hours. Candidates will handle inbound fraud inquiries and must live within 100 miles of specific locations. Competitive hourly wage and benefits start from day one.

Benefits

Medical, Dental, Vision, Prescription coverage

Flexible Schedule Options

Paid Time Off

Tuition Reimbursement

Paid Training and Development

Qualifications

• At least 2 years of customer service or call center experience.
• At least 1 year of experience with Google Suite or Microsoft Office.

Responsibilities

• Handle inbound calls related to fraud and disputes.
• Assist customers with inquiries related to their accounts.

Skills

Customer service experience

Experience with Google Suite

Experience with Microsoft Office

Education

High school diploma, GED or equivalent

Job description

Overview

Work from Home - Fraud Intake Coordinator - Fraud & Disputes Operations Inbound

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following locations and report in person, when required, with at least 24 hours notice.

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)
• 68521 (Lincoln, NE)
• 56301 (St. Cloud, MN)

Compensation

• $21 per hour

Benefits

• Medical, Dental, Vision, Prescription coverage Day 1
• Flexible Schedule Options
• Paid Time Off
• Wellbeing offerings such as backup childcare and Mental Wellness support
• Tuition Reimbursement
• Paid Training and Development offered quarterly
• Flexible Spending Account
• Life Insurance as well as Disability
• Disability Insurance
• 401 K and Stock Purchase Plan

Requirements and Qualifications

Basic Qualifications:

• High school diploma, GED or equivalent certification
• At least 2 years of customer service or call center experience
• At least 1 year of Google Suite or Microsoft Office experience

Preferred Qualifications:

• At least 3 years of customer service or call center experience
• At least 6 months of experience in the financial industry
• At least 1 year of Fraud or Disputes experience

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot
• • A private network that is password protected where you have ownership or line of sight to every device on the network
  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
  • Hotspots and satellite services are prohibited and do not meet performance criteria
  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
  • To validate speeds, run Speed Test from the Google landing page
• Hardwire and WiFi are acceptable if speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package. Requirements may change with 60 days notice.

Work from Home Location Requirements

Candidates must live within 100 mile radius of the listed locations and report in person, when required, with at least 24 hours notice.

Equal Opportunity and Accommodations

We are unable to consider applicants who do not maintain network-compatible internet access, live or work beyond the 100 mile radius of their dedicated location, or live or work in the state of California. If you require an accommodation, contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information provided will be used to provide needed reasonable accommodations.

Other Information

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Salaries are listed by location and may vary for hires in other locations. Capital One offers a comprehensive benefits package. For technical questions about recruiting, contact [e-mail]. Capital One is an equal opportunity employer (EOE) and a drug-free workplace.