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Work from Home - Fraud Detection Coordinator - Documentation Verification Team

Capital One

Lincoln (NE)

Remote

USD 44,000

Full time

Today
Be an early applicant

Job summary

A leading financial services company is offering a Fraud Detection Coordinator position where you can work from home. This role involves coordinating fraud detection activities and verifying documentation. Candidates must have at least a high school diploma and 2 years of customer service experience. Preferred candidates will have more experience in call centers or the financial industry.

Benefits

Comprehensive health benefits
Competitive salary
Flexible working conditions

Qualifications

  • At least 2 years of customer service or call center experience.
  • At least 1 year of Google Suite or Microsoft Office experience.

Responsibilities

  • Coordinate fraud detection activities.
  • Handle documentation verification.

Skills

Customer service experience
Experience in call center
Google Suite or Microsoft Office

Education

High school diploma or GED
Job description
Overview

Work from Home - Fraud Detection Coordinator - Documentation Verification Team

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.

Responsibilities

Fraud Detection Coordinator responsibilities include coordinating fraud detection activities and documentation verification.

Qualifications

Basic Qualifications:

  • High school diploma, GED or equivalent certification
  • At least 2 years of customer service or call center experience
  • At least 1 year of Google Suite or Microsoft Office experience

Preferred Qualifications:

  • At least 3 years of customer service or call center experience
  • At least 6 months of experience in the financial industry
  • At least 1 year of Fraud or Disputes experience
Work from Home Technology Requirements
  • Secure home office environment that is free from background noise and distractions
  • Reliable private internet connection that is not supplied via cellular data or hotspot is required
  • A private network that is password protected where you have ownership or line of sight to every device on the network
  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
  • Both hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE) or 56301 (St. Cloud, MN) and report in person, when required, with at least 24 hours notice.

We are unable to consider applicants who:
  • Do not maintain network-compatible internet access
  • Live or work beyond the 100 mile radius of their dedicated location, or
  • Live or work in the state of California.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

  • Plano, TX: $43,680 - $43,680 for Fraud Detection Coordinator
  • Chesapeake, VA: $43,680 - $43,680 for Fraud Detection Coordinator
  • Tampa, FL: $43,680 - $43,680 for Fraud Detection Coordinator
  • Lincoln, NE: $43,680 - $43,680 for Fraud Detection Coordinator
  • Las Vegas, NV: $43,680 - $43,680 for Fraud Detection Coordinator
  • Wilmington, DE: $43,680 - $43,680 for Fraud Detection Coordinator
  • Richmond, VA: $43,680 - $43,680 for Fraud Detection Coordinator
  • St Cloud, MN: $43,680 - $43,680 for Fraud Detection Coordinator

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please email Careers@capitalone.com.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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