Work from Home Customer Service Representative (Healthcare)

Sagility; Kentucky; Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare solutions firm is hiring Remote Customer Service Representatives to enhance member and patient experiences. The role offers competitive pay, robust benefits, and opportunities for growth. Candidates should have strong communication skills and at least 1 year of experience in a call center environment. Join us to make a difference in the healthcare sector.

Benefits

Competitive pay

Medical, Dental, and Vision coverage

401(k) with employer contribution

Tuition Reimbursement

Paid Time Off (PTO)

Qualifications

• At least 1 year of experience in a call center environment is required.
• Comfort in a fast-paced, team-oriented environment.
• Previous healthcare experience is a plus.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.

Skills

Strong communication skills

Interpersonal skills

Proficiency in computer applications

Commitment to excellence

Education

High School Diploma or equivalent

Job description

Overview

Work from Home Customer Service Representative (Healthcare)

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job Description

Elevate Your Career with Sagility

Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients.

Become Part of a Team That S.O.A.R,s!

• S Spark Curiosity
• O One Team, One Direction
• A Action for Results
• R Right by Right Purpose

We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. Be the compassionate human connection that makes our service exceptional.

Benefits You Will Enjoy

• Competitive pay: $11.00 to $14.00/hour (bilingual representatives: $15.00/hour).
• Performance-based incentives.
• Paid training in a cutting-edge virtual training environment.
• Comprehensive health coverage (available after 90 days).
• Employee wellness and engagement programs.
• Career advancement opportunities: 90% of our leaders started as Customer Service Representatives.

Your Role

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

What You Bring to the Table

• Commitment to excellence and a positive attitude.
• Strong communication and interpersonal skills.
• Comfort in a fast-paced, team-oriented environment.
• Proficiency in navigating computer applications.
• Desire to exceed customer expectations and grow professionally.
• Previous healthcare experience is a plus.
• At least 1 year of experience in a call center environment is required.

Job Requirements

• Must be 18 years or older.
• High School Diploma or equivalent.
• Minimum of 1 year at a single job, preferably in customer service.
• Reliable attendance, with no absences in the first 90 days.
• Typing at least 25 WPM.
• Hardwired internet connection with minimum speeds of 5 Mbps upload and 10 Mbps download.
• Secure, private work area at home.
• Flexible availability, including weekends.

Additional Perks

• Daily Pay.
• Medical, Dental, and Vision coverage.
• Life Insurance.
• Short-Term and Long-Term Disability options.
• Flexible Spending Account (FSA).
• Employee Assistance Program.
• 401(k) with employer contribution.
• Paid Time Off (PTO).
• Tuition Reimbursement.

Take the first step toward a rewarding career.

Join Sagility today and make a difference!

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location

Work@Home Kentucky (EST)
United States of America