Work from Home: Customer Service Representative (Healthcare)

View Moreicons; Columbus (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare solutions provider is looking for a Customer Service Representative for a remote position in Ohio. The ideal candidate will have at least 1 year of experience in a call center environment and possess strong communication skills. Responsibilities include handling customer inquiries, documenting call details, and meeting team goals for customer satisfaction. Competitive pay ranges from $11 to $14 per hour, with additional benefits and career advancement opportunities.

Benefits

Daily Pay

Medical coverage

Dental coverage

Vision coverage

401(k) with employer contribution

Paid Time Off (PTO)

Qualifications

• 1 year of experience in a call center environment required.
• Comfort in a fast-paced, team-oriented environment.
• Previous healthcare experience is a plus.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.

Skills

Strong communication skills

Interpersonal skills

Computer application proficiency

Commitment to excellence

Education

High School Diploma or equivalent

Job description

Explore meaningful roles that let you make an impact in healthcare while growing your career with purpose, innovation, and global opportunities.

Job Title

Work from Home: Customer Service Representative (Healthcare)

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Overview

Sagility is a global leader in business process management dedicated to enhancing the member and patient experience by delivering exceptional results through cutting-edge technology and healthcare expertise.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

What You Bring to the Table

• Commitment to excellence and a positive attitude.
• Strong communication and interpersonal skills.
• Comfort in a fast-paced, team-oriented environment.
• Proficiency in navigating computer applications.
• Desire to exceed customer expectations and grow professionally.
• Previous healthcare experience is a plus.
• At least 1 year of experience in a call center environment is required.

Job Requirements

• Must be 18 years or older.
• High School Diploma or equivalent.
• Minimum of 1 year at a single job, preferably in customer service.
• Reliable attendance, with no absences in the first 90 days.
• Typing speed of at least 25 WPM.
• Hardwired internet connection with minimum speeds of 5 Mbps upload and 10 Mbps download.
• Secure, private work area at home.
• Flexible availability, including weekends.

Benefits

• Competitive pay: $11.00–$14.00/hour (bilingual representatives: $15.00/hour).
• Performance-based incentives.
• Paid training in a cutting-edge virtual training environment.
• Comprehensive health coverage (available after 90 days).
• Employee wellness and engagement programs.
• Career advancement opportunities—90% of our leaders started as Customer Service Representatives.

Additional Perks

• Daily Pay.
• Medical, Dental, and Vision coverage.
• Life Insurance.
• Short-Term and Long-Term Disability options.
• Flexible Spending Account (FSA).
• Employee Assistance Program.
• 401(k) with employer contribution.
• Paid Time Off (PTO).
• Tuition Reimbursement.

Location

Work@Home Ohio, United States of America

Equal Opportunity

Sagility is an Equal Opportunity Employer/Vet/Disability.