Work From Home Customer Service Representative at Sagility India Private Ltd El Paso, TX

Sagility India Private Ltd; El Paso (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading business process management company is seeking Remote Customer Service Representatives to enhance customer experiences and provide effective resolutions. Ideal candidates are passionate about customer service, possess strong communication skills, and have at least 1 year of experience. This role offers competitive pay at $14.00/hour, paid training, and medical benefits after 90 days, along with a hybrid work model.

Benefits

Daily Pay

Medical, Dental, and Vision coverage

401(k) with employer contribution

Paid Time Off (PTO)

Qualifications

• At least 1 year of experience in a call center environment is required.
• Reliable attendance with no absences in the first 90 days.
• Typing at least 25 WPM.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Meet team goals for quality and customer satisfaction daily.

Skills

Strong communication and interpersonal skills

Commitment to excellence

Proficiency in navigating computer applications

Ability to work in a fast-paced environment

Education

High School Diploma or equivalent

Job description

Overview

Work From Home Customer Service Representative job at Sagility India Private Ltd. El Paso, TX.

About Sagility Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title: Work From Home Customer Service Representative

Job Description: Elevate Your Career with Sagility. Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients.

Why Join Us?

Become Part of a Team That S.O.A.R!

• S Spark Curiosity
• O One Team, One Direction
• A Action for Results
• R Right by Right Purpose

We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. Be the compassionate human connection that makes our service exceptional.

Qualified candidates must reside or have a commutable distance to El Paso. Your interview and training will be held on-site at 1340 Adabel, El Paso, TX 79936.

Benefits You Will Enjoy

• Competitive pay: $14.00/hour.
• Performance-based incentives.
• Paid training onsite.
• Comprehensive health coverage (available after 90 days).
• Employee wellness and engagement programs.
• Career advancement opportunities?90% of our leaders started as Customer Service Representatives.

Your Role

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

What You Bring to the Table

• Commitment to excellence and a positive attitude.
• Strong communication and interpersonal skills.
• Comfort in a fast-paced, team-oriented environment.
• Proficiency in navigating computer applications.
• Desire to exceed customer expectations and grow professionally.
• Previous healthcare experience is a plus.
• At least 1 year of experience in a call center environment.

Job Requirements

• Must be 18 years or older.
• High School Diploma or equivalent.
• Minimum of 1 year at a single job, preferably in customer service.
• Reliable attendance, with no absences in the first 90 days.
• Typing at least 25 WPM.
• Hardwired internet connection with minimum speeds of 5 Mbps upload and 10 Mbps download.
• Secure, private work area at home (post-graduation)
• Flexible availability, including weekends.

Additional Perks

• Daily Pay.
• Medical, Dental, and Vision coverage.
• Life Insurance.
• Short-Term and Long-Term Disability options.
• Flexible Spending Account (FSA).
• Employee Assistance Program.
• 401(k) with employer contribution.
• Paid Time Off (PTO).
• Tuition Reimbursement.

Take the first step toward a rewarding career. Join Sagility today and make a difference! Sagility is an Equal Opportunity Employer/Vet/Disability.

Location: Work@Home USA United States of America