Work From Home - Customer Service Representative

NexRep; Shawnee (KS); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading customer service provider is looking for a Customer Support Representative to assist individuals with public benefit program enrollment. This remote position offers $13 per hour with flexible scheduling of approximately 10-15 hours per week. Candidates should have previous customer service experience and excellent communication skills. Enjoy the freedom to work from home while making a positive impact.

Benefits

Flexible schedule

Free certification and training opportunities

Mentorship

NexRep Perks program

Qualifications

• At least one year of customer service experience.
• Ability to maintain confidentiality of sensitive information.
• Experience in a health or human services setting is helpful but not required.

Responsibilities

• Answer inbound calls professionally and empathetically.
• Assist customers with program enrollment.
• Provide information in accordance with policies and privacy laws.

Skills

Customer service experience

Excellent communication

Active listening

Attention to detail

Multitasking skills

Empathy

Problem-solving

Job description

Overview

Are you passionate about making a difference in people’s lives?

As a Customer Support Representative providing services on behalf of Automated Health Systems, you’ll have the unique and rewarding opportunity to provide essential support to individuals enrolling in public benefit programs. Your empathetic and patient approach will help ensure that callers receive the assistance they need, making a tangible impact on their well-being and peace of mind.

If you’re looking for a flexible work from home opportunity where your compassion, patience, and multi-tasking skills can shine, keep reading!

This remote opportunity pays independent contractors $13 per hour, and it’s a great fit for someone seeking roughly 10-15 hours per week so they can easily schedule around other commitments!

Responsibilities

• Answer inbound calls
• Interact with all customers in a professional, empathetic, and compassionate manner
• Provide information in accordance with established policies, procedures, and privacy laws
• Assist customers with program enrollment
• Route customers to the appropriate contacts via three-way calls to ensure a smooth call transfer
• Assist customers with their communication needs (e.g., relay services for callers with speech or hearing impairments, translation services for callers who don’t speak English) to ensure they can access the information and resources they need
• Place outbound calls as needed to share time-sensitive information with customers
• Use multiple computer systems to access data and document information

About You

• To support Automated Health Systems, you should have at least one year of customer service experience.
• Knowledge of public benefit programs and prior experience in a health or human services setting is very helpful, but not required.
• Excellent written and verbal communication skills
• Great active listening skills
• Strong attention to detail
• Strong PC skills, including the ability to quickly learn new computer applications
• A positive attitude
• Empathy, patience, and professionalism
• Strong multitasking skills and the ability to adapt to change in a fast-paced environment
• The ability to maintain up-to-date knowledge of applicable programs, policies, and procedures
• Good problem-solving and de-escalation skills
• The ability to maintain confidentiality of sensitive information

Home Office Environment

• A computer meeting these criteria: Operating System Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
• Memory: 8GB of RAM
• CPU (Speed – Processors): 6
• Hard Drive: At least 500MB of free space
• Sound: sound card (standard on most computers)
• Up-to-date antivirus software
• Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
• Dual monitors
• A USB noise-cancelling headset
• A webcam for your certification experience

Where NexRep Contracts

NexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.

Flexible Hours of Operation

As a Customer Support Representative, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t, within the client’s hours of operation.

Hours of operation

• Monday, 8:00 AM to 5:00 PM ET
• Tuesday, 8:00 AM to 4:00 PM ET
• Wednesday, 8:00 AM to 1:00 PM ET
• Thursday and Friday, 8:00 AM to 11:00 AM ET

This opportunity is perfect for someone seeking roughly 10-15 hours per week so they can easily schedule around other commitments!

Due to Mondays and Tuesdays being particularly busy, Automated Health Systems requires that contractors service at least 5 hours on Mondays and at least 4 hours on Tuesdays. If you’d prefer to service fewer hours on Mondays and Tuesdays, or not to service any hours on Mondays and Tuesdays as an independent contractor, you’re free to pursue a different opportunity within the NexRep Marketplace.

Pay and Perks

This flexible opportunity pays independent contractors $13 per hour.

Your remote, independent contractor status allows you to work in the comfort of your own home - or anywhere in the US you can meet the office requirements.

You’ll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.

Additional Benefits

• One-on-one mentorship
• Free certification and ongoing development opportunities
• The freedom and flexibility to choose your own schedule, within the client’s hours of operation
• The chance to achieve better work-life balance

You’ll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep’s clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you’ll have the opportunity to earn Perks points. As those points add up, you’ll unlock access to Perks – exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!

Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.