WORK FROM HOME CUSTOMER SERVICE REPRESENTATIVE

Our Blood Institute; Oklahoma City (OK); Remote; USD 10,000 - 60,000; Full time

Job summary

Our Blood Institute offers a rewarding opportunity as a Customer Service Representative working from home. This role supports the organization's lifesaving mission, focusing on donor communication and service. Candidates can expect competitive pay, bonuses, and comprehensive benefits including health insurance and tuition reimbursement.

Benefits

Health, dental, vision insurance

401(k) with company match

$5,000 annual tuition reimbursement

Paid time off

Holiday pay

Qualifications

• Experience in customer service or telemarketing preferred.
• Pleasant voice and professional manner required.

Responsibilities

• Call donors to gain commitment for donations.
• Educate donors about automated donation procedures.
• Meet monthly performance metrics.

Skills

Effective communication

Customer service

Education

High school diploma or equivalent

Job description

WORK FROM HOME CUSTOMER SERVICE REPRESENTATIVE

WORK FROM HOME CUSTOMER SERVICE REPRESENTATIVE

1 week ago Be among the first 25 applicants

WORK FROM HOME CAREER THAT HELPS SAVE LIVES

Must live in OK, TX, or AR to be considered

Are you interested in a career working from home that allows you to be part of a life-saving mission? Our Blood Institute is looking for A Customer Service Representative to interact with the public on an individual basis for the purpose of gaining commitment to support The Blood Institute's lifesaving mission This position will work 40 hours per week while working from home. A successful candidate must have a high school diploma or equivalent, pleasant voice and professional manner and ability to effectively communicate and speak clearly to the public over the phone. Also, candidates must have home internet and cell phone and Our Blood Institute will provide a computer for work purposes.

Location: Oklahoma City, OK

Pay: Competitive pay based on education and/or experience and $500 bonus after 6 months and $1,000 bonus after 1 year!

Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc.

Days: Monday through Friday

Hours: 8:00 a.m. to 5:00 p.m.

Qualifications

• High school diploma or equivalent
• Pleasant voice and professional manner required
• One year previous experience in customer service or telemarketing position preferred
• Flexibility to work unscheduled or long hours in response to a crisis or special blood needs
• Ability to effectively communicate to the public over the phone
  
  

Primary Responsibilities

• Call donors on assigned lists for the purpose of gaining commitment for donation
• Meet calls per hour standards
• Follow scripts & talking points as directed
• Leave quality recorded messages with accurate information
• Schedule donor procedure appointments in accordance with donor commitment
• Consistently meet all monthly performance metrics
• Record information in a neat, accurate and timely manner
• Make follow-up and reminder calls
• Answer incoming calls, routing and assisting callers as appropriate
• Educate donors about automated donation procedures as instructed working to gain commitment for the donor to "power up" & donate through an automated procedure
• Consistently maintain a high level of customer service in all outbound or inbound calls with a pleasant attitude and appropriate follow-up on concerns and requests
• Maintain confidentiality with regard to all medical and other private donor, client, and business information
• Maintain and update donor call profiles through accurate data entry
• Route medical questions through appropriate channels
• Maintain a high standard of integrity and confidence in all communication with donors
• Comply with all applicable compliance, safety directives and regulations
• Assist in the training of paid and volunteer staff when needed
  
  

Click the link below to learn fun facts about working for Our Blood Institute!

https://play.tic-tac-trivia.com/quiz/uPSABhC7P3HTAh5J4Rk6

Salary: $15.00 - $20.00 per hour

Job Posted by ApplicantPro

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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