Work from Home Customer Service Coordinator-Card Account Servicing

Lensa; Richmond (VA); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading company is seeking a Work from Home Customer Service Coordinator for Card Account Servicing. This role involves delivering exceptional customer service and requires candidates to reside within specific zip codes. The position offers competitive hourly pay and comprehensive benefits from Day 1, including health coverage and flexible schedules.

Benefits

Health benefits from Day 1

Flexible schedules

Paid Time Off

Tuition Reimbursement

Qualifications

• 1+ years of customer service experience preferred.
• Reliable internet connection required.
• Ability to report in person when needed.

Responsibilities

• Deliver excellent customer service with empathy and professionalism.
• Handle calls effectively, including de-escalation techniques.
• Maintain a reliable internet connection and secure workspace.

Skills

Customer Service

Empathy

Decision-making

Education

High School Diploma or GED

Job description

Work from Home Customer Service Coordinator-Card Account Servicing

Apply now to join Capital One as a Work from Home Customer Service Coordinator in Card Account Servicing. This role offers the convenience of remote work with specific location requirements.

Location Eligibility: Candidates must reside within 100 miles of one of the following zip codes (excluding CA) and be able to report in person with at least 24 hours notice when required:

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)

About Capital One: We value our associates and invest in their development through comprehensive training and learning opportunities. Our customer care team is dedicated to providing compassionate, effective support to our clients.

Key Responsibilities:

• Deliver excellent customer service with empathy and professionalism
• Exercise sound judgment and decision-making
• Handle calls effectively, including de-escalation and call control techniques
• Maintain a reliable internet connection and a secure home workspace

Compensation & Benefits:

• $21 per hour
• Health benefits from Day 1, including Medical, Dental, Vision
• Flexible schedules, Paid Time Off, Tuition Reimbursement, and more

Qualifications:

• High School Diploma or GED
• At least 1 year of customer service experience; 2+ years preferred

Technology & Location Requirements:

• Reliable, private internet (Cable or Fiber), speeds of at least 5-10 Mbps
• Secure, password-protected home network
• Must live within specified zip codes and be able to report in person when needed

Additional Notes: Capital One does not sponsor employment authorization for this role. We are committed to diversity and inclusion. For accommodations, contact Recruiting at 1-800-304-9102 or [e-mail].