Work from Home Customer Service Coordinator-Card Account Servicing

Capital One; Richmond (VA); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription coverage

Paid Time Off

Tuition Reimbursement

401 K and Stock Purchase Plan

Life Insurance

Disability Insurance

Job summary

Capital One is hiring a Work from Home Customer Service Coordinator for Card Account Servicing. This role requires living within 100 miles of listed locations and being able to report in person with 24 hours notice when required.

The position pays $21 per hour and includes comprehensive benefits, with flexible scheduling and paid training. The team emphasizes customer focus, empathy, and strong communication.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 2 years of Customer Service or Call Center Experience.
• At least 1 year of experience using Google Suite or Microsoft Office.

Skills

Customer service mindset

Empathy

Communication skills

Adaptability

Education

High School Diploma, GED, or equivalent certification

Tools

Google Suite

Microsoft Office

Job description

Work from Home Customer Service Coordinator - Card Account Servicing

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice. 23060 (Richmond, VA) 23320 (Chesapeake, VA) 33634 (Tampa, FL) 89144 (Las Vegas, NV) 19801 (Wilmington, DE) 85029 (Phoenix, AZ) 84120 (Lake Park, UT) 43213 (Whitehall, OH)

More Than Just a Bank, More Than Just a Career

Your Voice is our voice. We’ll champion you. The best people listen and then say, “How can I help?” That’s what we do at Capital One. It’s how we take care of our customers. It’s how we’re changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people to people. And we’ll have your back every step of the way. That’s life at Capital One.

More Than Just Training, More About You

At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you’ll find that successful associates at Capital One will:

• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
• Demonstrate a strong customer focus rooted in empathy
• Communicate effectively with peers, management and customers
• Exercise good judgment and independent decision-making skills
• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
• Be proactive, have effective time management and organizational skills
• Display dependability with a solid attendance record
• Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 2 years of Customer Service or Call Center Experience
• At least 1 year of experience using Google Suite or Microsoft office

Preferred Qualifications

• At least 3 years of Customer Service or Call Center experience
• At least 6 months of experience in the Financial Industry

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot is required
• A private network that is password protected where you have ownership or line of site sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
• To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Work from Home Location Requirements

Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 19801 (Wilmington, DE), 85029 (Phoenix, AZ), 84120 (Lake Park, UT), or 43213 (Whitehall, OH) and report in person, when required, with at least than 24 hours notice. We are unable to consider applicants who do not meet the required Capital One work from home compatible internet access, who live or work outside of the 100 mile radius of the aforementioned locations, or who live or work in California. At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Compensation

$21 per hour

More Benefits, More Health, More Wealth, and More Life

• Medical
• Dental
• Vision
• Prescription coverage
• Day 1
• Flexible Schedule Options
• Paid Time Off
• Wellbeing offerings such as backup childcare and Mental Wellness support
• Tuition Reimbursement
• Paid Training and Development offered quarterly
• Flexible Spending Account
• Life InsuranceDisability Insurance
• 401 K and Stock Purchase Plan

“At Capital One, we strive to attract the best people to give them the opportunity to be great.” - Rich D. Fairbank, Chairman, Founder and CEO

Work & Culture at Capital One

We believe in the Power of one

Salary Information

• Sales Territory: $43,680 - $43,680 for Customer Service Coordinator
• Chesapeake, VA: $43,680 - $43,680 for Customer Service Coordinator
• Tampa, FL: $43,680 - $43,680 for Customer Service Coordinator
• Las Vegas, NV: $43,680 - $43,680 for Customer Service Coordinator
• Wilmington, DE: $43,680 - $43,680 for Customer Service Coordinator
• Columbus, OH: $43,680 - $43,680 for Customer Service Coordinator
• Phoenix, AZ: $43,680 - $43,680 for Customer Service Coordinator
• Richmond, VA: $43,680 - $43,680 for Customer Service Coordinator

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.