Work From Home Credit Specialist

Colony Brands, Inc.; Osage City (KS); Remote; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Credit Specialist to enhance customer relations and manage inquiries effectively. This role requires strong communication skills and the ability to navigate various computer systems. The ideal candidate will thrive in a fast-paced environment, ensuring customer satisfaction while managing credit-related queries. Join a company that values its employees and offers a supportive work environment with performance-based incentives and employee discounts. If you're looking for a rewarding opportunity in customer service, this position is perfect for you.

Benefits

Performance Based Pay/Incentives

Shift Premium Pay

Holiday Pay

Employee Discounts

Employee Mini Stores

Qualifications

• Strong communication skills to address customer inquiries.
• Ability to work with multiple computer systems and screens.

Responsibilities

• Maintain positive customer relations while addressing inquiries.
• Access and navigate multiple screens of information.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Associate Degree

Tools

MS Windows 11

Wired USB Headset

Dual Monitors

Job description

DM Services, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program

*This position is only open to candidates 18 years or older living in Iowa or Wisconsin.*

Credit Specialist job responsibilities include maintaining positive customer relations while answering incoming phone calls. Specialists address various types of customer inquiries and concerns pertaining to recent orders, account information and credit status. They also access multiple screens of information in the computer system.


Preferred Computer Requirements

A PC or Laptop with:
• Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor
- AMD Ryzen 2nd Generation or newer OR
- INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
• 8GB RAM or installed memory
• 10GB of Free Hard Disk Space

Dedicated High Speed Internet:
• Internet Download Speed: 10.0 MBPS
• Internet Upload Speed: 5.0 MBPS
• Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Minimum Computer Requirements

A PC or Laptop with:
• Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor
- AMD 2.1GHZ or higher OR
- INTEL 1.8GHZ or higher, OR
- INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
• 4GB RAM or installed memory
• 10GB of Free Hard Disk Space

Dedicated High Speed Internet:
• Internet Download Speed: 4.0 MBPS
• Internet Upload Speed: 2.0 MBPS
• Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Other Requirements

• Keyboard: Function Keys (F-Keys)
• Wired USB Headset
• Webcams are recommended (not required)
• Dual monitors recommended (not required)
• Minimum monitor size of 17+ inches recommended (not required)
• External mouse recommended (not required)

Most communication throughout the hiring process will be conducted via email. Please ensure you enter a valid email address that you check regularly when completing the application. You can expect emails from [e-mail] and [e-mail]. To prevent these emails from ending up in your junk/spam folders, we ask that you set your email filter to unblock, whitelist, or accept emails from these addresses.

About Us

DM Services, Inc. provides customer service regarding credit and account receivable services for leading direct marketing companies. DM Services, Inc. is an affiliate company of Colony Brands, Inc. which is one of North America's largest, multi-channel direct-marketing companies. We generously support the communities we work in and offer many benefits and programs that support the well-being of our employees.

Benefits Details

• Performance Based Pay/Incentives - We provide job performance pay and incentive based pay for the majority of our Temporary/Part-Time roles
• Shift Premium pay for 2nd, 3rd, and Weekend shifts
• Holiday Pay for employees returning for their fifth consecutive season
• Safety and Attendance Incentives
• Employee Discounts - Our employee sales program offers employee discounts on items ordered from our catalogs and selected Outlet Store. Discounts range from 45% to 50% off.
• Employee Mini Stores - Discounted product offered at our multiple Employee Only Stores