Work-from-Home Client Service Representative

Fisher Agencies American Income; Corpus Christi (TX); Remote; USD 45,000 - 65,000; Full time

Job summary

A leading insurance company is seeking motivated individuals for a remote leadership role in client support. This position involves handling client communications, building relationships, and implementing service improvements. Enjoy a flexible work environment with opportunities for professional growth and a culture focused on collaboration and success.

Benefits

Flexible, fully remote work environment

Opportunities for professional growth

Competitive performance-based compensation

Supportive team culture

Qualifications

• Proven experience in customer service, client relations, or a similar role (1+ years preferred).
• Exceptional communication skills, both verbal and written.
• Self-motivated and able to work independently in a remote setting.

Responsibilities

• Handle inbound and outbound client communications via phone, email, and virtual platforms.
• Develop and maintain long-term relationships with clients.
• Identify and implement strategies to enhance client satisfaction.

Skills

Communication

Problem Solving

Critical Thinking

Job description

• Fisher Organization is the New England division of American Income Life.
• Our mission is to protect the members of Labor and Credit Unions and various Associations of New England, as well as as many working families as possible throughout the region.
• We strive to become the premier in-home supplemental insurance company in New England while maintaining a company culture that promotes personal growth and striving to make a positive impact on our clients’ lives.

Location :

• Remote, (Fisher Home Office222 Forbes Rd #101, Braintree, MA 02184) Schedule : Flexible, Anywhere!

Work in your preferred time zone Boston #1 Top Places to work The Role :

• We’re seeking a motivated individuals to lead and inspire a remote team, deliver exceptional client service, and grow into a leadership role.
• If you’re passionate about leading from anywhere and want to take your career to the next level, this is the perfect opportunity.

Responsibilities :

• Client Support : Handle inbound and outbound client communications via phone, email, and virtual platforms, resolving inquiries with professionalism and efficiency.

Relationship Building :

• Develop and maintain strong, long-term relationships with clients by understanding their needs and delivering tailored solutions.

Problem Solving :

• Address client concerns with a proactive approach, ensuring quick resolutions and a seamless experience.

Process Improvements :

• Identify and implement strategies to enhance client satisfaction and streamline service delivery.
• Work closely with cross-functional teams to address client feedback and implement innovative solutions.

Documentation :

• Maintain accurate records of all client interactions, ensuring compliance with organizational and industry standards.

Qualifications :

• Proven experience in customer service, client relations, or a similar role (1+ years preferred).
• Exceptional communication skills, both verbal and written.
• Strong problem-solving and critical-thinking abilities.
• Self-motivated and able to work independently in a remote setting.

Benefits :

• Flexible, fully remote work environment with the ability to set your schedule.
• Opportunities for professional growth, including leadership training and mentorship programs.
• Competitive performance-based compensation.
• A supportive team culture focused on innovation, collaboration, and success.
• Work Location Multiple locations - excluding residents of New York, Minnesota and California.

Industry :

• Insurance / Finance Ready to take the next step?
• If you’re excited to lead, grow, and make an impact from anywhere, we’d love to hear from you!

Apply today and join a team that’s redefining remote work and professional success.

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