Work from Home Canadian French Bilingual Representative

ACC Premiere, LLC.; Columbus (OH); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Remote French Customer Service Representative, where you will provide exceptional service experiences for renowned brands. This role offers the chance to work from home while receiving comprehensive training and support. With a focus on employee development and promotion from within, you will engage with customers across various platforms, ensuring their needs are met with professionalism and empathy. If you are passionate about customer service and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Equipment Provided

Paid Training

Promotion Opportunities

Employee-Centric Culture

Qualifications

• Minimum 2 years of customer service experience in a call center.
• Fluency in English and Canadian French required.

Responsibilities

• Handle customer inquiries and complaints efficiently.
• Maximize sales opportunities through upselling.

Skills

Customer Service

Bilingual (English/French Canadian)

Communication Skills

Problem-Solving Skills

Sales Skills

Education

High School Diploma

College Degree (Preferred)

Tools

CRM Software

ACD Tools

Job description

Job Details

Level: Entry

Job Location: Montoursville Office - Montoursville, PA

Salary Range: $15.00 - $15.00 Hourly

Description

Work From Home-Customer Service

French Canadian /English Bilingual

***Equipment Provided***

***Paid Training***

At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, sales, retention and/or data entry.

We are currently hiring professionals to work in the role of:Remote French Customer Service Representative

RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Maximize every sales opportunity by upselling and cross-selling profitable products
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently

PREFERRED SKILLS:

• Minimum of 2 years customer service experience in a call center environment
• Experience supporting luxury brand products and services
• Experience supporting home appliances
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Minimum HS diploma, college preferred
• Experience with diagnosing and troubleshooting
• Must be fluent in English and Canadian French (written and verbal)
• Has experience supporting consumer products and/or services.

TRAINING:

• Product training (Understanding of our client's range of products, ingredients, application, adverse effects, etc.)
• Systems training (How to use CRM and ACD Tools)
• Remote training (via the video conference platform Zoom)
• 100% Attendance

WHY US?

• We inspire and develop employees to be able to effectively empathize with consumers.
• We create experiences that provide promotion opportunities from within.
• We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!

EEO Statement:

ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

Qualifications