Work From Home Cabin Crew Support Assistant

Mashreq Bank; Germany (OH); Remote; USD 45,000 - 65,000; Full time

Job summary

A dynamic aviation support company is seeking a Work From Home Cabin Crew Support Assistant to provide remote administrative and operational support to airline cabin crew members. This role requires strong communication skills, multitasking abilities, and proficiency in relevant software. Ideal for candidates with experience in customer service or the airline industry, it offers flexible working hours and a collaborative environment.

Benefits

Competitive salary with performance-based incentives

Flexible remote working options

Career growth opportunities

Paid training and professional development

Travel discounts and airline benefits

Supportive and collaborative work environment

Qualifications

• Minimum of 1-2 years of experience in an administrative or customer service role.
• Experience in aviation or hospitality is a plus.
• Prior remote work experience is advantageous.

Responsibilities

• Provide remote support to cabin crew regarding scheduling and operational queries.
• Update and maintain crew schedules, ensuring adherence to regulations.
• Coordinate with operations teams to resolve crew-related issues.
• Handle crew inquiries via email, chat, and phone.

Skills

Strong communication skills

Multitasking ability

Proficiency in Microsoft Office Suite

Problem-solving skills

Attention to detail

Organizational abilities

Customer service experience

Tools

Airline crew management systems

Job description

Job Summary

Airport Jobs is seeking a detail-oriented and customer-focused Work From Home Cabin Crew Support Assistant to provide administrative and operational support to airline cabin crew members. This role is ideal for individuals with strong communication skills and a passion for the aviation industry who want to contribute to smooth airline operations from a remote setting. You will be responsible for assisting cabin crew with scheduling, documentation, and troubleshooting any operational issues they may encounter.

Key Responsibilities

• Provide remote support to cabin crew members regarding scheduling, rosters, and operational queries.

• Assist in updating and maintaining crew schedules, ensuring compliance with airline policies and aviation regulations.

• Coordinate with airline operations teams to resolve crew-related issues efficiently.

• Handle crew inquiries via email, chat, and phone, offering prompt and professional assistance.

• Ensure that all necessary documents, including visas, passports, and medical certifications, are up to date for assigned crew members.

• Assist in the onboarding and training process for new cabin crew hires.

• Maintain accurate records of crew communications and report any operational concerns to management.

• Provide technical support for crew-related applications and software.

• Liaise with HR and administrative teams to facilitate crew benefits, leave requests, and payroll inquiries.

Required Skills and Qualifications

• Strong communication skills, both written and verbal.

• Ability to multitask and handle multiple crew inquiries simultaneously.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and airline crew management systems.

• Problem-solving skills and ability to work under pressure.

• High level of attention to detail and accuracy.

• Strong organizational and time-management abilities.

• Ability to work independently and as part of a virtual team.

• Customer service experience, preferably in the airline or hospitality industry.

Experience

• Minimum of 1-2 years of experience in an administrative, customer service, or airline support role.

• Experience in aviation, travel, or hospitality industries is a plus.

• Prior experience working remotely is advantageous but not required.

Working Hours

• Flexible shifts, including evenings, weekends, and holidays, to accommodate airline operations.

• Full-time and part-time opportunities available.

Knowledge, Skills, and Abilities

• Familiarity with airline crew scheduling systems (preferable but not required).

• Understanding of aviation regulations and crew compliance requirements.

• Excellent problem-solving and conflict-resolution skills.

• Ability to maintain confidentiality and handle sensitive information professionally.

Benefits

• Competitive salary with performance-based incentives.

• Flexible remote working options.

• Career growth opportunities in the aviation industry.

• Paid training and professional development programs.

• Travel discounts and airline benefits (where applicable).

• Supportive and collaborative work environment.

Why Join Us?

• Work from the comfort of your home while supporting a dynamic and fast-paced industry.

• Be part of a professional and friendly team that values your contributions.

• Gain valuable experience in airline operations and crew management.

• Enjoy a flexible schedule and work-life balance.

How to Apply

Interested candidates should submit their resume and a cover letter detailing their relevant experience to us. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview.

Join Airport Jobs and become a vital part of supporting cabin crew members worldwide!