Work Control Desk Specialist (TS/SCI with Polygraph Required)

Fluor Corporation; Las Cruces (NM); On-site; USD 67,000 - 125,000; Full time

Job summary

Fluor Corporation is seeking a candidate for the Work Control Desk role within Facilities Operations & Maintenance. The position requires active TS/SCI with Polygraph clearance and focuses on handling service requests, creating and dispatching work orders, and maintaining work-control metrics.

The ideal candidate communicates effectively with diverse audiences, maintains data quality, and proactively solves issues.

Qualifications

• Accredited four year degree or global equivalent with two years of related experience or 6 years if non-degreed.
• Ability to communicate effectively with audiences including management, coworkers, clients, vendors, contractors, and visitors.
• Job related technical knowledge necessary to complete the job.
• Ability to learn and apply knowledge of local, state/province, and federal/national statutes and guidelines.
• Attention to detail and time-conscious, efficient work habits.

Responsibilities

• Handle requests for services and create work orders; dispatch to maintenance shops.
• Answer questions about timing and status of work and gather labor metrics.
• Perform data entry to CMMS and Work Order systems; verify labor hours and invoices.
• Monitor trades personnel availability and help enhance existing processes.

Skills

Effective communication

Time-conscious

Organizational skills

Problem-solving

Education

Bachelor's degree or higher

Tools

CMMS

Microsoft Office

Job description

At Fluor, we are proud to design and build projects and careers. We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best in our employees, and helps us develop innovative solutions that contribute to building a better world together. If this sounds like a culture you would like to work in, you’re invited to apply for this role.

Fluor is a leading government contractor with a proven track record of delivering high‑value technical solutions around the world to U.S. government agencies such as the DOE, NNSA, the Department of Defense and the Intelligence Community.

Job Description

Must have an active (or ability to obtain) TS/SCI with Polygraph Clearance

The Work Control Desk (WCD) handles requests for many different services performed by Facilities Operations & Maintenance employees Work Control is responsible for taking calls and online maintenance requests and creating work orders. The WCD dispatches work orders to the maintenance shops, and help answer questions about the timing and status of the work. The WCD are committed to providing the best possible service to our customers.

• All requests for routine, non‑routine, and emergency services are coordinated through this desk.
• The Work Control Center staff processes all work requests from inception to completion.
• The WCD lead will also be responsible for gathering and transmitting all work control and labor metrics.
• The duties may include additional tasks as required from the program business operations office or Facilities Manager.
• This will include, at a minimum, labor hour verification, invoice validation and weekly work and maintenance metrics.
• Data entry to CMMS and Work Order systems
• CMMS infrastructure asset verification
• Other duties as assigned

Intel

Basic Job Requirements

• Accredited four (4) year degree or global equivalent in applicable field of study and two (2) years of work‑related experience or a combination of education and directly related experience equal to six (6) years if non‑degreed; some locations may have additional or different qualifications in order to comply with local requirements
• Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors
• Job related technical knowledge necessary to complete the job
• Ability to learn and apply knowledge of applicable local, state/province, and federal/national statutes and guidelines
• Ability to attend to detail and work in a time‑conscious and time‑effective manner

Other Job Requirements

• U.S. Citizen
• Must have an Active (or ability to obtain & maintain) TS/SCI with Poly Clearance Required
• Experience in work management and customer service
• Great communication skills and a professional telephone manner
• A flexible approach to daily tasking
• Strong organizational and prioritization skills
• A proactive approach to problem‑solving
• Understand how work orders are classified and prioritized.
• Ensure data quality and fidelity.
• Act as the first point of contact for any problems or queries
• Monitor Trades personnel availability when assigning work.
• Help to enhance existing processes
• Is adaptable and technically proficient
• Must demonstrate basic computer knowledge (I.e., ability to use email, internet, Microsoft Office products such as Word and Excel, to effectively conduct company business on the program). Some positions may require an increased level of computer knowledge, depending on the required duties of the position.

Preferred Qualifications

• Experience of working in a similar role in a fast‑paced environment
• Experience working with Computer Maintenance Management Systems (CMMS).
• A good track record of working in general management across several domains; e.g. finance, facilities, business administration
• Significant financial experience, including budget data preparation and management

We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.

Benefits Statement: Fluor is proud to offer a comprehensive benefits package designed to promote employee health, wellness, and financial security. Our offerings include medical, dental and vision plans, EAP, disability coverage, life insurance, AD&D, voluntary benefit plans, 401(k) with a company match, paid time off (personal, bereavement, sick, holidays) for salaried employees, paid sick leave per state requirement for craft employees, parental leave, and training and development courses.

Market Rate Statement: The market rate for the role is typically at the mid-point of the salary range; however, variations in final salary are determined by additional factors such as the candidate’s qualifications, relevant years of experience, geographic location, internal pay equity, and prevailing market conditions for the specific role.

Notice to Candidates: Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependent) education, professional registration, employment, references, passport verifications and Global Watchlist screening.

To be Considered Candidates: Must be authorized to work in the country where the position is located.

Salary Range: $67,000.00 - $125,000.00