Work Control Adm Clerk

Afognak Native Corporation; Oklahoma City (OK); On-site; USD 32,000 - 46,000; Full time

Job summary

Alutiiq Operations Services, LLC has an exciting opportunity for a Work Control Administrative Clerk supporting Tinker Air Force Base in Oklahoma City, OK. You will perform clerical support for the Work Control Center, answer Service Desk calls, process work orders, and use the work management system, while keeping supervisors informed of issues affecting safety and workflow.

You will monitor multiple communication channels, dispatch personnel for urgent orders, maintain facility history files,

Qualifications

• High School diploma or equivalent.
• Current state driver’s license, acceptable driving record, and proof of valid insurance.
• U.S. citizenship with ability to obtain and maintain required security clearances.
• Minimum of one year clerical experience.
• Proficiency with Windows OS and Microsoft Office applications.
• Prior radio dispatch experience.
• Ability to obtain and maintain necessary Licenses/ID/Certifications.
• Excellent verbal and written communication in English.

Responsibilities

• Answer Service Desk operations phone calls and process work orders.
• Dispatch shop personnel for Emergency and Urgent service orders.
• Maintain Facility History and Manager files, including warranties and related documents.
• Provide customers with status updates on service orders within one hour of request.
• Generate in-house Work Request documents from customer inputs.
• Schedule work appointments, including under special circumstances.
• Monitor emergency lines during incidents and exercises.
• Ensure compliance with USAF/OSHA safety regulations and PPE usage.
• Maintain confidentiality of Alutiiq LLC matters.

Skills

Clerical experience

Microsoft Office

Radio dispatch

Customer service

English fluency

Security clearance

Valid driver’s license

Education

High School diploma or equivalent

Tools

Windows OS

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Database Management

Job description

Description

Alutiiq Operations Services, LLC has an exciting opportunity for a Work Control Administrative Clerk supporting Tinker Air Force Base located in Oklahoma City, OK. This position performs general clerical support for the Work Control Center to include answering Service Desk operations phone calls, processing work orders, and utilizing the work management system. Keeps supervisor apprised of unique situations and problems encountered and identify and reports safety, environmental, and other work requirements for resolution.

• Receives, prints, and issues Emergency, High Risk, Medium Risk and Low Risk work orders and inputs other classifications of work requests into the system.
• Monitors radio, cell phone, land line and email. Dispatches shop personnel for Emergency and Urgent service orders.
• Maintains all Facility History Files and Facility Manager files to include filing of all completed work documents, warranties and all other pertinent information pertaining to each facility.
• Provides customers with current status on service orders within one hour of receipt of request.
• Maintains and files the "After Hours Call-In Report."
• Generates in-house Work Request documents as they are received from customers.
• Schedules work appointments for customers usually under special circumstances.
• Monitors all emergency "crash phone" operations and fire department direct line during emergencies and exercises.
• Supports other Work Control staff as needed or directed.
• Interfaces with customers and responsible for customer feedback, as applicable.
• Complies with applicable federal, state, United States Air Force (USAF) and Occupational Safety & Health Administration (OSHA) environmental laws and regulations.
• Complies with health and safety rules and procedures; performs work in a manner that enhances the safety of the work environment.
• Incumbent will at all times wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
• Performs other related duties as assigned.
• Accurate, timely, and cost-effective performance of duties.
• Working harmoniously with customers and fellow co-workers.
• Maintaining strict confidentiality of all Alutiiq LLC related matters.
• Accountable for assigned tools, materials, and equipment.
• Cleanliness and safety of shop and work areas.
• Maintain a safe and healthy work environment within the shops and company vehicles.

Description

Alutiiq Operations Services, LLC has an exciting opportunity for a Work Control Administrative Clerk supporting Tinker Air Force Base located in Oklahoma City, OK. This position performs general clerical support for the Work Control Center to include answering Service Desk operations phone calls, processing work orders, and utilizing the work management system. Keeps supervisor apprised of unique situations and problems encountered and identify and reports safety, environmental, and other work requirements for resolution.

• Receives, prints, and issues Emergency, High Risk, Medium Risk and Low Risk work orders and inputs other classifications of work requests into the system.
• Monitors radio, cell phone, land line and email. Dispatches shop personnel for Emergency and Urgent service orders.
• Maintains all Facility History Files and Facility Manager files to include filing of all completed work documents, warranties and all other pertinent information pertaining to each facility.
• Provides customers with current status on service orders within one hour of receipt of request.
• Maintains and files the "After Hours Call-In Report."
• Generates in-house Work Request documents as they are received from customers.
• Schedules work appointments for customers usually under special circumstances.
• Monitors all emergency "crash phone" operations and fire department direct line during emergencies and exercises.
• Supports other Work Control staff as needed or directed.
• Interfaces with customers and responsible for customer feedback, as applicable.
• Complies with applicable federal, state, United States Air Force (USAF) and Occupational Safety & Health Administration (OSHA) environmental laws and regulations.
• Complies with health and safety rules and procedures; performs work in a manner that enhances the safety of the work environment.
• Incumbent will at all times wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
• Performs other related duties as assigned.
• Accurate, timely, and cost-effective performance of duties.
• Working harmoniously with customers and fellow co-workers.
• Maintaining strict confidentiality of all Alutiiq LLC related matters.
• Accountable for assigned tools, materials, and equipment.
• Cleanliness and safety of shop and work areas.
• Maintain a safe and healthy work environment within the shops and company vehicles.

Requirements

• High School diploma or equivalent.
• Current state driver's license, acceptable driving record, and proof of valid insurance.
• U.S. citizenship with the ability to obtain and maintain required security clearances.
• Minimum of one (1) year clerical experience.
• Demonstrated skills in using various computer software, including ability to use the Windows operating system as well as common office software such as Microsoft Outlook, Word, Excel, PowerPoint and Database Management.
• Ability to adapt to changes in technology.
• Prior radio dispatch experience.
• Ability to obtain and maintain all necessary License/ID/Certifications.
• Excellent communication skills, both verbal and written; must be able to read, write and speak fluent English, to include proper phone, radio, and written courtesy.
• Ability to deal with a variety of people in a professional and courteous manner in diversified situations.

Preferred Qualitifications And Experience

• Minimum of three (3) years of clerical experience.
• Military experience.
• Previous experience working on a military installation.
• Experience working on Tinker facilities.
• Familiarity with military-specific facility/infrastructure codes and standards, as applicable.

Pay rate: $28.20 per hour