Work Based Learning Program Data Center Operations Technician

Amazon; Ohio; On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Data Center Technician in the Work Based Learning Program. This role offers a unique opportunity to gain hands-on experience in AWS data centers, focusing on safety and operational excellence. You'll work alongside a diverse team of experts, tackling challenges in a dynamic environment while ensuring the highest standards for service availability. Participate in a comprehensive 12-month training program designed to enhance your skills and career growth. If you're ready to embrace a culture that values innovation and teamwork, this is the perfect opportunity to launch your career in cloud operations.

Benefits

Mentorship Opportunities

Career Growth Resources

Inclusive Work Environment

Work-Life Balance Initiatives

Qualifications

• High school diploma required; willingness to participate in shift rotations.
• Knowledge of computer hardware and operating systems preferred.

Responsibilities

• Perform server rack installations and troubleshoot network issues.
• Serve as a primary contact for stakeholders and perform on-call duties.

Skills

Technical Problem Solving

Team Collaboration

Customer Service

Safety Awareness

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Ticketing System

Job description

Work Based Learning Program Data Center Operations Technician

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is seeking Data Center Technicians as part of our Work Based Learning Program (WBLP). This position requires the successful candidate to report to a site location. Amazon has multiple WBLP trainee openings in 2025. Trainees will participate in our 12-month work and training program in our Oregon facilities.

All physical requirements are expected with reasonable accommodations:

1. Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
2. Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
3. Working in cramped and/or elevated and/or noisy environments
4. Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
5. Ascending and descending ladders, stairs, and gangways safely and without limitation

NOTE: Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.

NOTE: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States).

Key job responsibilities

1. Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
2. Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
3. Performing on-call duties and participating in scheduled maintenance and change management activities
4. Contributing to documentation and process improvement initiatives based on your analysis of operational issues

A day in the life

As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:

1. Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
2. Solve problems at their root and step back to understand the broader context
3. Maintain service level agreements through the implementation of proactive issue detection and reporting

You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within the regional work area is required. You will be responsible for having a reliable personal vehicle and a valid driver’s license to travel within the regional work area, as company transportation will not be provided.

About the team

AWS is committed to providing a safe and healthy work environment. The WBLP training program has a focus on safety, as a WBLP you will be trained on data center safety, policies, procedures, and guidelines.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Minimum Requirements

1. High school or equivalent diploma
2. Are 18 years of age or older
3. Willingness to participate in shift rotations to support 24/7 data center operations

Preferred Qualifications

1. Knowledge of computer hardware components and operating systems
2. Experience managing work and priorities through a ticketing system and coordination with Manager
3. STEM classes or vocational course curriculum education
4. Experience with Microsoft Office products and applications
5. Meets/exceeds Amazon’s leadership principles requirements and functional/technical depths and complexity for this role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.