Work-at-Home Outbound Sales Agent

MCI; Cheyenne (WY); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading BPO company is seeking a Work-at-Home Outbound Sales Agent to engage with customers, upsell products, and provide excellent service. The role requires strong communication skills and the ability to thrive in a fast-paced environment. Join a team that values your contributions and offers competitive compensation and benefits, including PTO and career growth opportunities.

Benefits

PTO

Incentives

Health Benefits

Retirement Plans

Disability and Life Insurance

Paid Training

Casual Dress Code

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Utilize knowledge base to accurately answer customer questions.
• Document and process customer orders in appropriate systems.

Skills

Organizational Skills

Communication

Problem-Solving

Customer Service Orientation

Multi-tasking

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Windows Operating System

Job description

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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for a Work-at-Home Outbound Sales Agent to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will make outbound calls to prospective customers and upsell existing products and services while providing excellent customer service. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

What does someone in this role actually do?

This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. You will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managers for resolution as needed.
• Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes.
• Adhere to all attendance and work schedule requirements.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem-solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
• State or Federal work experience.

Additional Details

Must be authorized to work in the country where the job is based.

Willingness to submit to background checks, security investigations, and drug screening.

This role operates in a professional office environment, largely sedentary, requiring long periods of sitting/standing while using a computer and telephone headset.

Why Join MCI?

We value your contribution and offer competitive compensation and benefits, including PTO, incentives, health benefits, retirement plans, disability and life insurance, career growth opportunities, paid training, a fun work environment, and a casual dress code.

If you're ready to join a company that recognizes your contributions and supports your growth, apply today!