Work-at-Home Inbound Insurance Agent (Paid Training & Licensing)

MCI; Myrtle Point (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

A prominent BPO company based in Myrtle Point, Oregon is looking for customer service representatives to handle inbound and outbound communications. This role requires excellent organizational and communication skills, with a focus on resolving customer inquiries and documenting orders. Candidates must have at least a high school diploma and be 18 years or older. This position offers competitive compensation, comprehensive health benefits, and opportunities for career growth in a casual work environment.

Benefits

Competitive compensation

Comprehensive health benefits

Paid training

Cash bonuses and prizes for contests

Opportunities for career growth

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).

Responsibilities

• Handle inbound and outbound customer contacts professionally.
• Accurately respond to customer inquiries and sell products/services.
• Listen to customer needs, resolve issues, and document orders.
• Coordinate with other departments to resolve customer concerns.
• Attend meetings and training sessions to stay updated.

Skills

Organizational skills

Written communication

Oral communication

Typing skills

Microsoft Office knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:

• Competitive compensation based on experience
• Participate in daily, weekly, and monthly contests with cash bonuses and prizes
• Comprehensive health benefits after 90 days for full-time employees
• Opportunities for career growth and internal promotions
• Engaging team-oriented work environment with a casual dress code
• Paid training to help you develop new skills while earning a paycheck

What to Expect (Job Responsibilities):

• Handle inbound and outbound customer contacts professionally and courteously
• Utilize knowledge and training to accurately respond to customer inquiries and sell products/services
• Listen to customer needs, resolve issues, and document customer orders
• Coordinate with other departments to address and resolve customer concerns
• Attend meetings and training sessions to stay updated on program knowledge and processes

What is Required (Qualifications):

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):

• One (1) year of experience in customer service, technical support, or related fields in a contact center environment
• State or Federal work experience

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.