Work-at-Home Inbound Insurance Agent (Paid Training & Licensing)

MCI; Iowa City (IA); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading outsourcing company in Iowa City is seeking candidates for customer service roles. The position involves handling customer inquiries and providing support in a professional environment. Candidates should have excellent communication skills and a high school diploma. The company offers competitive compensation packages, comprehensive benefits, and opportunities for career advancement.

Benefits

Comprehensive benefits including medical, dental, and vision coverage

Paid Time Off (PTO) and paid holidays

Career advancement opportunities

Paid training

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words per minute).
• One year of experience in customer service or technical support preferred.

Responsibilities

• Handle inbound and outbound customer contacts professionally.
• Resolve customer issues by understanding their needs.
• Document and process customer orders.

Skills

Excellent organizational skills

Written and oral communication

Typing speed (20+ wpm)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #RemoteWork

What to Expect

• Handle inbound and outbound customer contacts in a professional manner
• Utilize knowledge base to accurately answer customer inquiries and promote products and services
• Resolve customer issues by understanding their needs and coordinating with relevant departments
• Document and process customer orders in the appropriate systems
• Attend training sessions and meetings to stay updated on program knowledge and procedures

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications)

• One (1) year of experience in customer service, technical support, or administrative support in a contact center environment
• Previous State or Federal work experience

Why consider this job opportunity

• Competitive compensation packages with opportunities for performance-based bonuses
• Comprehensive benefits including medical, dental, and vision coverage for full-time employees after 90 days
• Paid Time Off (PTO) and paid holidays to encourage work-life balance
• Opportunities for career advancement with a focus on internal promotions
• Engaging work environment with a team-oriented culture and casual dress code
• Paid training provided to ensure all new employees are equipped with necessary skills