Work at Home Customer Service Agent (Full-Time & Part-Time) (WY)

MCI; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading business process outsourcing provider is seeking customer service representatives to resolve customer issues and manage accounts effectively. Candidates should possess strong organizational and communication skills, as well as basic knowledge of Microsoft Office. This position offers career growth opportunities, comprehensive benefits, and a fun work environment.

Benefits

Cash bonuses and prizes

Comprehensive medical, dental, and vision coverage

Paid Time Off and paid holidays

Career advancement opportunities

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately.

Responsibilities

• Listen to customers and resolve customer issues.
• Utilize systems to manage customer accounts effectively.
• Recognize sales opportunities and upgrade products.
• Explain products and processes to customers.
• Ensure first call resolution through effective problem solving.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Typing speed (20+ words a minute)

Basic knowledge of Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:

• Starting compensation based on experience, with opportunities for growth and recognition
• Participate in contests with cash bonuses and prizes, including electronics and vacations
• Comprehensive medical, dental, and vision coverage available after 90 days for full-time employees
• Significant career advancement opportunities with a focus on internal promotions
• Enjoy a fun, engaging work environment with a casual dress code
• Paid Time Off and paid holidays to ensure work-life balance

What to Expect (Job Responsibilities):

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to manage customer accounts effectively
• Recognize sales opportunities and apply skills to upgrade products and services
• Explain and position products and processes to customers
• Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):

• Strong team orientation and customer focus
• Experience in a fast-paced environment with the ability to adapt to change
• An aptitude for conflict resolution, problem-solving, and negotiation
• Ability to evaluate, troubleshoot, and follow up on customer issues

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