Work at Home Customer Service Agent (Full-Time & Part-Time) (VA)

MCI; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading BPO provider in the United States is seeking enthusiastic candidates for customer service roles. Responsibilities include listening to customers, resolving issues, and utilizing technology for account management. Ideal candidates should have excellent communication skills and a high school diploma. This position offers competitive compensation, health benefits, and opportunities for career growth in a fun, engaging work environment.

Benefits

Competitive compensation

Comprehensive health benefits

Paid Time Off

Career growth opportunities

Paid training

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).

Responsibilities

• Listen to customers, understand their needs, and resolve issues effectively.
• Utilize systems and technology for account management tasks.
• Recognize and act on sales opportunities to enhance customer experience.

Skills

Organizational skills

Communication skills

Typing speed

Problem-solving

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Competitive compensation with opportunities for cash bonuses and prizes
• Comprehensive health benefits available after 90 days of employment
• Paid Time Off and paid holidays to support work-life balance
• Career growth opportunities with a focus on internal promotions
• Fun and engaging work environment with a casual dress code
• Paid training to help develop new skills while earning a paycheck

Responsibilities

• Listen to customers, understand their needs, and resolve issues effectively
• Utilize systems and technology for account management tasks
• Recognize and act on sales opportunities to enhance customer experience
• Clearly explain products and processes to customers
• Escalate customer dissatisfaction to the management team as necessary

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Preferred Qualifications

• Strong problem-solving and conflict resolution skills
• Ability to thrive in a fast-paced environment
• Experience in customer service roles
• Demonstrated ability to build relationships with customers and team members
• Familiarity with Windows operating systems

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