Work at Home Customer Service Agent (Full-Time & Part-Time) (SD)

MCI; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in Business Process Outsourcing (BPO) seeks customer service representatives to work remotely. This role involves understanding customer needs and providing effective solutions while utilizing technology for account management. Offering competitive pay and comprehensive health benefits, this opportunity allows for career growth within a dynamic and engaging environment.

Benefits

Paid training

Paid time off

Comprehensive health benefits

Flexible schedules

Opportunities for career growth

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Listen to customers, understand their needs, and resolve issues effectively.
• Utilize systems and technology for account management tasks.
• Identify sales opportunities and apply sales skills to promote products.

Skills

Communication

Organization

Problem Solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive hourly pay plus bonuses
- Work remotely from home with flexible schedules
- Paid training and paid time off
- Comprehensive health benefits including medical, dental, and vision coverage
- Opportunities for career growth with a focus on internal promotions
- Engaging work environment with daily contests and prizes

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve issues effectively
- Utilize systems and technology for account management tasks
- Identify sales opportunities and apply sales skills to promote products
- Explain products and processes clearly to customers
- Escalate customer dissatisfaction to the managerial team when necessary

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or technical support roles
- Strong aptitude for conflict resolution and problem-solving
- Ability to thrive in a fast-paced environment with changing demands

#BusinessProcessOutsourcing #RemoteWork #CareerGrowth #CustomerService #HealthBenefits

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