Work at Home Customer Service Agent (Full-Time & Part-Time) NE)

MCI; United States; Remote; USD 35,000 - 45,000; Full time

Job summary

A leading BPO company in the United States is looking for a customer service representative to assist clients by resolving issues and enhancing customer satisfaction. Candidates should possess strong communication skills and a high school diploma. This role offers competitive compensation, benefits, and opportunities for career growth in a supportive work environment.

Benefits

Competitive compensation

Paid Time Off

Comprehensive health benefits

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology for account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.

Skills

Excellent organizational skills

Strong written communication

Strong oral communication

Ability to type swiftly

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Competitive compensation with various benefits and incentives
• Opportunities for career growth and internal promotions
• Paid Time Off and paid holidays for work-life balance
• Fun and engaging work environment with a casual dress code
• Access to comprehensive health benefits after 90 days of employment
• Participation in contests with cash bonuses and prizes

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology for account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position products and processes to customers
• Ensure first call resolution through effective problem-solving

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Preferred Qualifications

• Previous experience in customer service or sales roles
• Familiarity with Windows operating system
• Strong aptitude for conflict resolution and negotiation
• Ability to thrive in a fast-paced environment

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.