Work at Home Customer Service Agent (Full-Time & Part-Time) (NC)

MCI; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading BPO company in the United States is looking for customer service representatives to assist customers by resolving issues and upgrading products. The ideal candidate will have excellent communication and organizational skills, a high school diploma, and basic knowledge of Microsoft Office. This role offers competitive compensation and numerous opportunities for career advancement in a fun and engaging work environment.

Benefits

Competitive compensation

Paid Time Off

Comprehensive health benefits

Opportunities for career growth

Paid training

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Explain and position products and processes effectively to customers.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Sales skills

Customer focus

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Competitive compensation with various incentives and rewards, including cash bonuses and prizes
• Paid Time Off and holidays to ensure a healthy work-life balance
• Comprehensive health benefits available after 90 days of employment
• Opportunities for career growth and internal promotions
• Fun and engaging work environment with a casual dress code
• Paid training to help you develop new skills while earning a paycheck

What to Expect (Job Responsibilities)

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade products
• Explain and position products and processes effectively to customers
• Ensure first call resolution through problem-solving and effective call handling

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications)

• Previous experience in customer service or a sales-related role
• Familiarity with conflict resolution and negotiation techniques
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment with changing demands
• Experience with Windows operating systems

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveCompensation #TeamEnvironment

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