Work at Home Customer Service Agent (Full-Time & Part-Time) (KY)

MCI; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

MCI is seeking a Customer Service Representative to join their team. This role involves engaging with customers to understand their needs, addressing issues, and utilizing various systems for management tasks. Ideal candidates will have strong communication skills and a high school diploma. Enjoy flexible work schedules and opportunities for career growth in a supportive, casual environment.

Benefits

Hourly pay plus bonuses

Paid training and time off

Comprehensive medical, dental, and vision benefits

Flexible work schedules

Opportunities for career growth

Engaging work environment

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately.

Responsibilities

• Listen to customers and resolve issues effectively.
• Utilize systems for account management tasks.
• Identify sales opportunities to enhance sales.

Skills

Organizational skills

Written communication

Oral communication

Typing (20+ words per minute)

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Hourly pay plus bonuses
- Paid training and paid time off
- Comprehensive medical, dental, and vision benefits available after 90 days
- Flexible work schedules and a casual dress code
- Opportunities for career growth and advancement within the organization
- Engaging work environment with daily contests and prizes

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues effectively
- Utilize systems and technology for account management tasks
- Identify sales opportunities and apply sales techniques to enhance sales
- Explain and position products and processes to customers
- Escalate customer dissatisfaction to the managerial team as needed

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- Strong aptitude for conflict resolution, problem-solving, and negotiation
- Ability to thrive in a fast-paced environment with frequent changes
- Demonstrated reliability with a strong attendance record
- Experience in customer service roles

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #FlexibleSchedules

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."