Work at Home Customer Service Agent (Full-Time & Part-Time) (IN)

MCI; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading customer service provider is seeking candidates for a role that requires strong communication skills and a commitment to customer satisfaction. The position offers competitive compensation and opportunities for career growth, along with paid training. Ideal candidates should possess a high school diploma and excellent organizational skills. This role involves listening to customers, resolving issues, and promoting products and services in a dynamic environment.

Benefits

Competitive compensation

Cash bonuses and prizes

Comprehensive health benefits

Paid training programs

Collaborative work environment

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Listen to customers, understand their needs, and resolve their issues effectively.
• Utilize systems and technology to manage customer accounts and tasks.
• Identify sales opportunities and apply sales skills.

Skills

Organizational skills

Communication skills

Typing

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Overview

Why consider this job opportunity:

• Competitive compensation with various benefits to support your well-being
• Incentives and rewards including cash bonuses and prizes for top performers
• Comprehensive health benefits for full-time employees after 90 days of employment
• Opportunities for career growth and internal promotions
• Paid training programs to enhance your skills and knowledge
• Engaging and collaborative work environment with a casual dress code

Responsibilities

• Listen to customers, understand their needs, and resolve their issues effectively
• Utilize systems and technology to manage customer accounts and tasks
• Identify sales opportunities and apply sales skills to promote products and services
• Escalate customer dissatisfaction to management when necessary
• Ensure first call resolution through effective problem-solving and call handling

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

Preferred Qualifications

• Experience in customer service or a related field
• Strong aptitude for conflict resolution, problem-solving, and negotiation
• Ability to thrive in a fast-paced environment with changing demands
• Exceptional interpersonal skills and the ability to build relationships with customers and team members

#BPO #CustomerService #CareerGrowth #Incentives #EngagingWorkEnvironment

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