Work at Home Customer Service Agent (Full-Time & Part-Time) (IA)

MCI; Iowa City (IA); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading Business Process Outsourcing company in Iowa City seeks a Customer Service Representative to connect with customers and resolve issues effectively. Candidates must possess strong organizational, written, and oral communication skills, along with proficiency in Microsoft Office Suite. This role provides an opportunity for growth in a supportive team environment.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Explain and position products and processes to customers.

Skills

Organizational skills

Written communication

Oral communication

Typing speed

Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO).

What to Expect (Job Responsibilities)

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade services
• Explain and position products and processes to customers
• Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications)

• Strong aptitude for conflict resolution, problem-solving, and negotiation
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to thrive in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and the ability to build relationships with team members and customers

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveCompensation #TeamEnvironment

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