Work at Home Customer Service Agent (Full-Time & Part-Time) (GA)

MCI; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

A leading business process outsourcing firm in the United States is seeking customer service representatives to listen to customers, resolve issues, and enhance the customer experience. The role offers competitive starting compensation and various benefits, including health coverage and paid training. Ideal candidates will have excellent communication skills and a high school diploma. Join a dynamic workplace that promotes internal career growth and a casual work environment.

Benefits

Competitive benefits

Paid training

Cash bonuses and prizes

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Listen to customers and resolve issues effectively.
• Utilize systems for account management tasks.
• Identify sales opportunities to enhance customer experience.
• Clearly explain products and processes to customers.
• Escalate dissatisfaction appropriately.

Skills

Organizational skills

Written communication

Oral communication

Typing speed (20+ wpm)

Basic Microsoft Office knowledge

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Competitive starting compensation based on experience
• Participate in daily, weekly, and monthly contests with cash bonuses and prizes
• Comprehensive health benefits including medical, dental, and vision coverage after 90 days
• Opportunities for career advancement with a focus on internal promotions
• Paid training to develop new skills while earning a paycheck
• Enjoy a casual dress code in a fun, engaging work environment

What to Expect (Job Responsibilities)

• Listen to customers, understand their needs, and resolve customer issues effectively
• Utilize systems and technology for account management tasks
• Identify sales opportunities and apply sales skills to enhance customer experience
• Clearly explain and position products and processes to customers
• Escalate customer dissatisfaction appropriately to the managerial team

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications)

• Strong aptitude for conflict resolution, problem-solving, and negotiation
• Ability to thrive in a fast-paced environment with change and ambiguity
• Exceptional interpersonal skills and the ability to build relationships with team members and customers

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #SalesOpportunities

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