Work at Home Customer Service Agent (Full-Time & Part-Time) (FL)

MCI; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading outsourcing company in the United States is seeking customer service representatives to engage with clients, resolve issues, and ensure satisfaction. Ideal candidates will have strong communication and organizational skills, along with the ability to work in a fast-paced environment. This role offers flexible schedules and comprehensive benefits including medical coverage and opportunities for growth.

Benefits

Hourly pay with bonus potential

Paid time off and paid holidays

Comprehensive health coverage after 90 days

Flexible schedules

Casual dress code

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately.
• Excellent organizational, written, and oral communication skills.

Responsibilities

• Listen to customers and resolve issues.
• Utilize systems for account management tasks.
• Ensure first call resolution.

Skills

Customer service skills

Organizational skills

Communication skills

Typing speed (20+ wpm)

Problem-solving skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

Benefits

• Hourly pay with bonus potential
• Paid time off and paid holidays
• Comprehensive medical, dental, and vision coverage for full-time employees after 90 days
• Opportunities for career growth and internal promotions
• Fun and engaging work environment with daily contests and prizes
• Flexible schedules and a casual dress code

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology for account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position products and processes with customers
• Ensure first call resolution through effective problem-solving and call handling

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

Preferred Qualifications

• Strong aptitude for conflict resolution, problem-solving, and negotiation
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to thrive in a fast-paced environment with change and ambiguity

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

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