Work at Home Customer Service Agent (Full-Time & Part-Time) (AL)

MCI; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading BPO company in the United States is seeking customer service representatives to assist clients and resolve issues. Candidates must have strong communication skills, a high school diploma, and the ability to work in a fast-paced environment. Competitive compensation and benefits are offered, including medical coverage and career growth opportunities.

Benefits

Competitive starting compensation

Incentives and rewards including cash bonuses

Comprehensive medical, dental, and vision coverage

Opportunities for career growth

Paid training programs

Engaging team-oriented work environment

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words per minute).
• Strong aptitude for conflict resolution, problem-solving, and negotiation.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to manage accounts effectively.
• Identify sales opportunities and apply sales skills to upgrade products.
• Explain and position products and services to customers.
• Escalate customer dissatisfaction appropriately to the managerial team.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Typing skills (20+ wpm)

Basic knowledge of Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why Consider this Job Opportunity:

• Competitive starting compensation based on experience
• Incentives and rewards including cash bonuses and prizes
• Comprehensive medical, dental, and vision coverage after 90 days for full-time employees
• Opportunities for career growth and internal promotions
• Paid training programs to enhance skills while earning a paycheck
• Engaging team-oriented work environment with a casual dress code

What to Expect (Job Responsibilities):

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to manage accounts effectively
• Identify sales opportunities and apply sales skills to upgrade products
• Explain and position products and services to customers
• Escalate customer dissatisfaction appropriately to the managerial team

What is Required (Qualifications):

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):

• Strong aptitude for conflict resolution, problem-solving, and negotiation
• Ability to thrive in a fast-paced environment with changing demands
• Exceptional interpersonal skills to build relationships with team members and customers

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.