Work-at-Home Customer Service Agent

MCI; San Antonio (TX); Remote; USD 30,000 - 40,000; Full time

Job summary

Join a leading BPO company as a Work-at-Home Customer Service Agent. In this role, you will handle customer inquiries, resolve issues, and ensure a positive experience. Strong communication and problem-solving skills are essential. Enjoy a casual work environment with opportunities for growth and benefits including paid time off and health insurance.

Benefits

Paid Time Off

Health Insurance

Retirement Options

Paid Training

Casual Work Environment

Qualifications

• Must be 18 years or older.
• Typing speed of 20+ words per minute.
• Reliable with good attendance and punctuality.

Responsibilities

• Handle customer inquiries and provide accurate information.
• Utilize systems for account management and recognize sales opportunities.
• Ensure first call resolution through effective problem-solving.

Skills

Communication

Problem Solving

Customer Service Orientation

Organizational Skills

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

Join to apply for the Work-at-Home Customer Service Agent role at MCI.

6 days ago Be among the first 25 applicants

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a dedicated and customer-focused Work-at-Home Call Center Agent to join our team. Responsibilities include handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. Strong communication skills, problem-solving ability, and the capacity to thrive in a high-energy setting are essential.

Key Responsibilities:

1. Listen to customers, understand their needs, and resolve issues.
2. Utilize systems and technology for account management.
3. Recognize sales opportunities and apply sales skills to upgrade.
4. Explain and position products and processes to customers.
5. Escalate customer dissatisfaction appropriately.
6. Ensure first call resolution through problem-solving and effective call handling.

Candidate Qualifications:

• Must be 18 years or older.
• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Typing speed of 20+ words per minute.
• Basic knowledge of Microsoft Office Suite and Windows OS.
• Reliable with good attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on issues.
• Customer service orientation with empathy, responsiveness, and patience.
• Ability to multi-task and self-manage in a fast-paced environment.

Additional Requirements:

• Authorized to work in the job location.
• Willing to undergo background, security, and drug screening.

This role involves working in a professional office environment, primarily sedentary, with occasional movement and lifting up to 40 pounds.

Benefits and Compensation:

• Paid Time Off, holidays, and incentives.
• Health, retirement, disability, and life insurance options.
• Opportunities for career growth and paid training.
• A fun, team-oriented, casual work environment.

At MCI, we value diversity and are committed to an inclusive work environment. We do not discriminate based on any protected characteristic and provide reasonable accommodations as required by law.

If you are motivated, dedicated, and ready to join a growing company that values your contributions, apply today!