Work-at-Home Customer Service Agent

MCI; Hinesville (GA); Remote; USD 28,000 - 40,000; Full time

Job summary

MCI is seeking a Customer Service Representative in Hinesville, GA, offering a competitive compensation package, benefits, and career growth opportunities. You will engage with customers, resolve issues, and promote satisfaction while working in a fun and casual environment. Ideal candidates will have strong communication skills and a dedication to service excellence.

Benefits

Paid Time Off

Comprehensive health benefits

Paid training

Qualifications

• Must be 18 years or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type at least 20 words per minute.

Responsibilities

• Listen to customers to understand their needs.
• Utilize technology to manage accounts efficiently.
• Identify sales opportunities to enhance customer satisfaction.

Skills

Organizational skills

Written communication

Oral communication

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive compensation package with opportunities for bonuses and rewards
- Paid Time Off and paid holidays to ensure work-life balance
- Comprehensive health benefits, including medical, dental, and vision coverage after 90 days
- Career growth opportunities with a focus on internal promotions
- Fun and engaging work environment with a casual dress code
- Paid training to enhance skills while earning a paycheck

What to Expect (Job Responsibilities):
- Listen to customers to understand their needs and resolve issues effectively
- Utilize technology to manage accounts and complete tasks efficiently
- Identify sales opportunities and apply relevant skills to enhance customer satisfaction
- Explain products and processes clearly to customers
- Escalate customer dissatisfaction to the management team when necessary

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Experience in customer service or call center environment
- Strong problem-solving and conflict resolution skills
- Aptitude for multi-tasking in a fast-paced environment
- Familiarity with Windows operating systems
- Strong team orientation and customer focus

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveCompensation #WorkFromHome

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