Work-at-Home Customer Service Agent

MCI; Fort Campbell (TN); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in Business Process Outsourcing (BPO) is seeking customer service representatives. The role involves helping customers with issues, listening to their needs, and resolving inquiries efficiently. Successful candidates will enjoy competitive benefits, opportunities for career growth, and a positive working atmosphere.

Benefits

Competitive benefits and incentives

Comprehensive medical, dental, and vision coverage

Fun, team-oriented work environment

Career growth and internal promotions

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Explain and position products and processes to customers.

Skills

Organizational skills

Written communication

Oral communication

Problem-solving

Negotiation

Conflict resolution

Customer focus

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Starting compensation based on experience, with competitive benefits and incentives
- Participate in contests with chances to earn cash bonuses and prizes
- Comprehensive medical, dental, and vision coverage available after 90 days for full-time employees
- Opportunities for career growth and internal promotions
- Enjoy a fun, team-oriented work environment with a casual dress code

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade
- Explain and position products and processes to customers
- Ensure first call resolution through problem solving and effective call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Basic understanding of Windows operating system
- Strong team orientation and customer focus
- Aptitude for conflict resolution, problem-solving, and negotiation
- Ability to thrive in a fast-paced environment with change and ambiguity
- Highly reliable with the ability to maintain regular attendance and punctuality

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."